Healthcare Case Manager
- Complete Healthcare Staffing
- Jackson Heights, Queens, NY, USA
Job Description
Healthcare Case Manager
- ~$50-60k (paid hourly)
- Full time 9 am – 5:30 pm, 30 min unpaid lunch. Should be mostly M-F but should have some flexibility for evenings/weekends
- Will be expected to manage a caseload of 100-250 cases
Location: Queens, NYC ONSITE
FLSA: Non-Exempt
Position Summary:
The Healthcare Case Manager ensures quality, cost-effective care for patients by providing case management services to children, families, and adults. This role coordinates care with patients’ support systems and a multidisciplinary care team to ensure services meet individual patient needs.
Responsibilities:
Client Services and Direct Care
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Conduct intake, comprehensive assessments/reassessments, and develop individualized care plans.
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Coordinate with a multidisciplinary care team and patient support networks to monitor progress and promote positive health outcomes.
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Build trusting relationships with patients and families and manage emotional distress during crisis situations.
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Provide clinic-based health education alongside regular care visits.
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Obtain prior authorization for pharmacy or medical services as needed.
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Represent services to recruit patients from underserved populations.
Collaboration and Services
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Work collaboratively with patients, families, and external service providers to ensure proper care and follow-up.
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Identify and link patients to additional services (e.g., specialty care, entitlements, mental health, substance use treatment, community follow-up, assistance programs).
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Respond promptly to inquiries via phone, email, or referrals.
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Participate in continuous quality improvement (CQI) initiatives and internal/external trainings.
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Communicate about missed or rescheduled appointments and any special assistance needs (e.g., interpreter, transportation) to ensure continuity of care.
Compliance
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Maintain accurate, organized, and timely patient records and reports.
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Ensure all documentation meets regulatory and internal requirements.
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Adhere to policies and procedures, including local, state, and federal requirements.
Qualifications
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Bachelor’s degree in health, nursing, mental health, child and family studies, public health, or related human services field with 2 years of relevant experience (or bachelor’s in non-related field with 4 years relevant experience).
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Experience in a primary care model with target populations preferred (children/families, serious mental illness, developmental disabilities, substance use disorders, LGBTQ+, HIV/AIDS, chronic hepatitis, immigrants, and/or underserved communities).
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UAS-NY certification required within 1 month of hire.
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Fluency in Spanish or an Asian language preferred.
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Excellent written and verbal communication skills in English.
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Ability to work collaboratively and independently.
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Proficiency in software applications (e.g., Outlook, Word, Excel, PowerPoint, EMR systems).
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Strong customer service skills and ability to resolve patient/provider concerns.
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Flexibility to work some evenings and weekends.
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Ability to multitask and manage multiple projects in a high-stress environment.
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When you choose to join the Complete Staffing Healthcare and Clinical Staffing family of medical, clinical and allied healthcare professionals, expect to enjoy personal, one-to-one attention from a Staffing Career Specialist who is as passionate about your healthcare career as you are.
As an advocate dedicated to helping you attain your medical and allied healthcare career goals, your CS will take the utmost care and consideration in selecting and presenting only those medical, clinical and allied healthcare jobs that are suitably matched to your skills and experience. Assignments that will not only serve to advance your career as a healthcare professional, but also provide a strong measure of personal satisfaction and fulfillment.
At Complete Staffing Healthcare, we want you and every nurse, clinical researcher and allied health professional on our staff to not simply succeed but thrive. So, every day we dedicate ourselves to providing for all our clients.
If you are or know someone who is a healthcare professional seeking quality healthcare jobs, we invite you to submit your resume today. If you’d like to speak directly to a Complete Staffing Healthcare representative please call
Our Core Values
Trust: Fostering trust with our clients and staff is what Complete Staffing Solutions is built on. Through exceptional employment standards we have developed strong, loyal relations with our current and growing staff pool.
Respect: Respect is a value that is integral to our philosophy which has evolved to integrate staffing solutions with assessment, planning and ongoing support. Vital to a healthy workplace are employees who feel respected and valued for their contributions.
Continuous Improvement: Complete Staffing Solutions embraces a philosophy of continuous improvement and learning. We continually assess and evaluate our agency’s programs to improve our service delivery and we are committed to providing a supportive learning environment for all our personnel
Our Commitment to You
At Complete Staffing, our commitment to you is and always has been providing qualified professional staff – to meet your immediate needs while maintaining costs that don’t break your limited budget. We identified a need within the industry and a complimentary need within the nursing community and merged the two. It has been a benefit to both sectors, and we are well qualified to meet the staffing needs of your healthcare organization.
Complete Staffing has extensive experience in staffing temporary vacancies ranging from 1 to 52 weeks in duration, and in resolving more permanent placements. We believe that our services provide an excellent augmentation of your organization’s current and future employee recruitment efforts. Not only do we provide immediate staffing relief, we also address long-term employee recruitment and retention strategies.
We support this staff placement service with exceptional quality assurance, human resource services and advertising opportunities, as well as long-term retention strategies. By addressing issues of retention and recruitment, it creates a workplace where once introduced staff will want to stay.
Employee Benefits Program
Complete Staffing Healthcare offers our employees a variety of benefits such as holiday, vacation and professional development payments to those employees that qualify.
For more information about our unique Employee Benefits Program, please contact a Complete Staffing Healthcare representative
We are always looking for talent for a variety of positions including but not limited to the following:
Complete Staffing Solutions, Inc. Healthcare
- Registered Nurses
- Licensed Practical Nurses
- Nurse Practitioners
- Nurse Consultants
- Case/Care Managers
- Certified Nursing Assistants
Allied Health Professionals
- Certified Medical Assistants
- Clinical Processors
- Diagnostic Medical Sonographers
- Emergency Medical Technicians
- Licensed Social Workers
- Massage Therapists
- Medical Lab Technicians
- Medical Lab Technologists
- Medical Recruiters
- Occupational Therapists
- Ophthalmic Technicians
- Pharmacists
- Pharmacy Technicians
- Phlebotomists
- Physical Therapists
- Radiologic Technicians
- Trained Medication Aide
- Analytical Chemists
- Clinical Laboratory Specialists
- Clinical Quality Specialists
- Clinical Research Associates
- Clinical Research Evaluators
- Clinical Research Specialists
- Program Managers
- Regulatory Affairs Specialists
- Research & Development Specialists
Medical Administrative Professionals
- Clinical Documentation Improvement Specialists
- Clinical Documentation Improvement Managers
- Credentialing Specialists
- Healthcare Auditor and Analysts
- Healthcare Consultants
- Health Information Managers
- Health Information Technologists
- Health Unit Coordinators
- Medical Call Center
- Medical Billing and Coding Specialists
- Medical Receptionists
- Medical Recruiters
- Medical Records Specialists
- Medical Secretaries
- Patient Schedulers