The IT Trainer designs and delivers technology training for attorneys and staff globally, across all offices. Delivers technology-related training on an ad hoc basis, in a classroom setting, and via remote or hybrid delivery, ensuring consistent high quality in all offices; creates and maintains training content in multiple formats. Supports the Technology Training Supervisor in developing and implementing firmwide technology training and support programs, including the use of the firm’s Learning Management System (LMS), to ensure the effective utilization and enhance the usefulness of firm technology and applications. Collaborates closely with other technology trainers, office-based information technology teams, firmwide information technology groups, attorneys, staff, and vendors to ensure the delivery of quality services to all users. Provides high-level training-related support for day-to-day technology use in assigned offices and collaborates with other trainers to ensure consistent adoption and effective use of firm technology. Travels to designated offices as needed. Ensures client service and satisfaction are attained in all areas of position.

Training Responsibilities

• Delivers all training on firm standard hardware and software, as well as specialized legal technology used in the offices, using established delivery standards. Training formats include remote group classroom delivery, one-on-one coaching, practice sessions, workshop rollouts, hybrid training, and synchronous virtual facilitation. Serves as the point person for coordinating and ensuring the continuation of ongoing effective new hire technology orientation sessions that are consistent across all offices, and all related training for new staff and attorneys. Provides remote or virtual desk-side training as needed.
• Creates and prepares training and/or reference materials such as quick reference guides, training manuals, tip sheets, online tutorials, and other e-learning tools and materials.
• Communicates proactively with end users to ensure learning needs are clarified, effectively addressed, and resolved with appropriate urgency. Ensures end user satisfaction; maintains accountability throughout resolution, including when issues are delegated or handed off.
• Meets with attorney and staff groups to identify training needs, and designs, delivers, and evaluates customized programs to address them.
• Regularly applies learning and expertise to develop solutions and processes to anticipate future application issues.
• Participates in the development of new training programs and initiatives, such as virtual office hours and Tech Tips. Edits and modifies existing firmwide content and develops learning content for small-scale projects as needed.
• Provides professional interpretation of technology concepts for colleagues through coaching and knowledge sharing.

ABOUT YOU

Education and Experience

• College degree and coursework in information technology, instructional design, or related fields preferred.
• Five or more years of experience in technical training and content authoring, including the design, development, and delivery of training programs and reference materials.
• Strong knowledge of Windows OS required; in-depth knowledge of Microsoft 365 programs, including Word, Outlook, Excel, PowerPoint, Teams, and OneDrive.
• Skilled in the use of Microsoft Teams, Zoom and other online collaboration tools to facilitate training. Skilled in e-learning authoring software such as Articulate Rise, Camtasia, Snagit, and EasyGenerator.
• Recent and relevant certification strongly desired.
• Knowledgeable in project management standards and guidelines.
• Law firm or professional services experience strongly preferred.
• Experience using and administering a Learning Management System (LMS) preferred.

Teamwork and Applied Skills

• Ability to assess learning needs, identify gaps, and deliver responsive, effective training solutions. A highly proactive, solution-oriented approach to work and interactions.
• Strong service ethic with a proven record of delivering exemplary results to diverse stakeholders. Demonstrated ability to focus on client value in all work.
• Highly effective verbal and written communications skills, with the ability to engage credibly and diplomatically with all levels of the organization.
• Strong sense of accountability, over projects and responsibilities, and pro-active issue resolution.
• Ability to assess information, anticipate issues and outcomes, and make effective decisions.
• Strong team player skills and ability to work collaboratively with diverse individuals at all levels of an organization.
• Strong project management skills and the ability to achieve consensus and project results with sometimes incomplete, ambiguous, or sensitive information.
• High comfort level with demanding stakeholder requirements; ability to maintain professionalism under pressure.
• Ability to follow instructions and work with high degree of accuracy.                                                                                      
• Strong technical aptitude and ability to quickly learn new applications.
• Ability to apply effective independent judgment.
• Strong organizational skills: ability to manage multiple projects, prioritize work, and meet competing deadlines.
• Strong work ethic, reliability, and commitment to delivering on promises on time and to expectations.
• Flexibility regarding work schedule to meet position needs outside of regular business hours; occasional travel required. Ability to lift up to 25 pounds.

#toponehire