Position Overview:
Now Hiring! Inside Sales Representative
Location: Columbus, OH 43231
Industry: Legal Services
Schedule: Full Time, Exempt
Reports to: Firm Director
About Us https://themeadelawgroup.com/
Meade Law Group is a respected law firm in Columbus, OH, providing trusted legal representation in criminal defense and family law. We are committed to delivering exceptional service to our clients and strengthening our presence in the community.
We are seeking an Inside Sales Representative to serve as the first point of contact for prospective clients reaching out to the firm with legal needs. This role is responsible for answering inbound calls and inquiries, qualifying potential clients, gathering key case details, and converting qualified leads into scheduled consultations with attorneys.
This is a high-impact, inbound-focused role that directly supports firm revenue by ensuring no qualified leads are missed and every prospective client receives a professional, empathetic, and efficient intake experience.
Key Responsibilities
Inbound Lead Management & Intake
- Answer inbound phone calls, web inquiries, and form submissions from individuals seeking legal representation
- Conduct structured intake conversations to understand the client’s legal situation, urgency, and eligibility
- Ask thoughtful, compliant questions to gather required case details
- Accurately document all information in the firm’s CRM or case management system
Qualification & Conversion
- Assess whether inquiries meet firm criteria before scheduling consultations
- Clearly explain next steps, timelines, and expectations to prospective clients
- Schedule consultations for attorneys while maintaining a high conversion rate
- Follow up with prospective clients to confirm appointments and prevent drop-off
Client Experience
- Provide a calm, professional, and empathetic experience to individuals often calling under stress
- Maintain confidentiality and professionalism at all times
- Ensure consistent messaging aligned with firm values and intake standards
CRM & Administrative Accuracy
- Maintain accurate, detailed notes and lead status updates
- Track call outcomes, appointment conversions, and follow-up activity
- Flag urgent or time-sensitive cases appropriately
Success Metrics
- Inbound call answer rate
- Qualified lead-to-consultation conversion rate
- Appointment show rate
- Follow-up completion and response time
- Accuracy and completeness of intake documentation
Qualifications
- Prior experience in inside sales, intake, call center sales, or customer-facing roles
- Experience in legal intake, healthcare intake, insurance, or service-based sales strongly preferred
- Strong verbal communication and active listening skills
- Ability to build trust quickly and handle sensitive conversations
- Organized, detail-oriented, and comfortable working in CRM systems
- Ability to manage high call volume while maintaining quality
Why Join Meade Law Group?
- Opportunity to contribute directly to the growth and success of a respected law firm.
- Collaborative and supportive team environment.
- Competitive compensation and benefits package.
- Ability to make a meaningful impact by connecting clients with the legal services they need.
An Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.