Bilingual (Spanish) Customer Service Specialist I - Call Center

100% InOffice | Henderson/Las Vegas, NV

Bilingual Spanish REQUIRED

Join EMPLOYERS® as a Customer Service Specialist I and be the friendly, solutionsfocused voice supporting our customers. This is a fully inoffice call center role—perfect for someone who thrives in a team environment and delivers exceptional customer support with professionalism and empathy.

What You'll Do

• Deliver outstanding service via inbound/outbound calls, emails, and chats
• Provide clear, accurate information and help resolve customer inquiries
• Deescalate situations through research, education, and strong listening skills
• Document customer interactions thoroughly and accurately
• Guide customers through online system registration and navigation
• Meet performance and quality goals while supporting multiple workgroups
• Identify trends and share insights with leadership

What You Bring

• Bilingual English/Spanish REQUIRED
• 1+ year experience in an officebased call center
• Strong multitasking, attention to detail, and communication skills
• High School diploma or GED
• Proficiency with Outlook, Word, Excel, and webbased tools
• Customerfocused mindset with the ability to work in a fastpaced environment

Preferred (Not Required):

• Experience with cloudbased ACD/CRM systems or Five9
• Insurance/Workers' Comp product knowledge
• Associate degree

Work Environment

• 100% inoffice at our Henderson, NV location (with occasional local travel)
• Sedentary role with typical office equipment use
• Occasional voluntary OT
• Ability to lift up to 30 lbs

Training & Start Date

Start Date: February 17, 2026
Must be available for two uninterrupted weeks of training.

Compensation & Benefits

• $20.50/hr
• $21.50/hr for Bilingual Spanish
• Comprehensive benefits + 401(k) with match
• Explore our perks: https://www.employers.com/careers/our-benefits-and-perks/

About EMPLOYERS®

We're a fastgrowing, Nevadaheadquartered workers' compensation insurance provider known for exceptional service, innovative thinking, and a peoplefirst culture. Our core values—Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment—guide everything we do.

Join an energetic environment where your contributions help small businesses prosper and your career can grow.

Compensation details: 20.5-21.5 Hourly Wage

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