Remote Service Manager (Lexington)

Remote Service Manager (Lexington)

Position OverviewWe are seeking a highly skilled and results-driven Service Manager to oversee and elevate service operations while leading a dynamic team. This role is designed for a self-motivated professional who can manage responsibilities effectively in a flexible work environment, collaborate seamlessly across teams, and maintain high service standards without the need for constant on-site presence.The Service Manager will play a key role in driving operational excellence, ensuring customer satisfaction, and supporting continuous improvement initiatives. This position offers flexibility in scheduling and work structure, making it ideal for candidates who excel in both independent and collaborative settings.
Key ResponsibilitiesOversee and manage daily service operations to ensure consistent quality, efficiency, and performanceLead, mentor, and develop service team members through coaching, performance reviews, and ongoing supportEstablish, implement, and maintain service policies, procedures, and best practicesMonitor service performance metrics, analyze data, and prepare detailed reports for leadershipResolve escalated customer issues professionally and efficiently, ensuring positive outcomesCoordinate with internal departments to align service goals and operational prioritiesIdentify opportunities for process improvement and implement strategic solutionsEnsure compliance with company standards, policies, and applicable regulationsSupport workforce planning, scheduling, and resource allocation
Required QualificationsProven experience as a Service Manager or in a comparable leadership roleStrong leadership, communication, and interpersonal skillsAbility to work independently while managing team accountability and performanceExcellent organizational and time management abilitiesExperience managing teams across multiple locations or distributed environments preferredProficiency with service management platforms, reporting tools, and performance dashboardsMust be legally authorized to work in the United States (U.S. applicants only)
Preferred QualificationsBachelors degree in Business, Management, or a related fieldExperience leading service teams in fast-paced or growth-oriented environmentsDemonstrated ability to drive service improvement initiativesStrong analytical and decision-making skills
Compensation & BonusAnnual Salary: $128,000 $145,000, based on experience and role scopeAnnual Performance Bonus: Typically 1020% of base salary, contingent upon individual and company performance
Benefits Package401(k) retirement savings planComprehensive health insuranceDental insuranceVision insuranceLife insurance
Work Schedule & FlexibilityFull-Time and Part-Time positions availableFlexible work structure focused on performance, accountability, and collaboration

PIdf4d64cf0647-37641-39652313