HR Generalist

Who we are:

SmartChoice acts as your single point of contact for enterprise technology, simplifying vendor management and specializing in telecom, internet, security, and infrastructure solutions—all delivered through our "signature service model." We unify communication infrastructure across complex enterprise ecosystems while providing white-glove service and 24/7/365 U.S.-based support since 1998.

Why join us?

At SmartChoice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white-glove service and customer success. We don’t just provide services—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced telecom, internet, security, and infrastructure solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.

Our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity, collaboration, and celebrating successes—big and small.

As part of our team, you'll be joining a company that values innovation, teamwork, community engagement, and professional growth. Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.

Job Overview:

SmartChoice is seeking a highly motivated, organized, and people-oriented Human Resources Generalist to join our growing team.  In this role, the successful candidate will perform administrative tasks and services to support effective and efficient operations of the organization’s human resources/people operations department. This is the perfect opportunity for someone who is looking to gain broad HR experience/exposure.

Supervisory Responsibilities:

• None

Key Responsibilities:

• Supporting the Director of People Operations in the execution of HR related functions throughout the organization.
• Maintaining accurate and up-to-date human resource files, records, and documentation.
• Answering frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff or management.
• Maintaining the integrity and confidentiality of human resource files and records.
• Performing periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately in the HRIS system.
• Assisting with the processing of weekly payroll, in alignment with best practices and relevant wage and hour laws.
• Facilitating benefits and 401k processes, including enrollment, benefits compliance, and open enrollment.
• Updating, implementing, and executing key HR touchpoints including, but not limited to: Performance Management, Open Enrollment, Onboarding/Offboarding, and Training and Development, Recruitment, Compliance, Employee Engagement and Retention and other Human Resources functions.
• Positively contributing to the overall company culture/employee experience through event planning, employee relations, and communication.
• Provide relevant data to support the management team in decision-making related to compensation, organizational development related matters, including organizational analysis, strategy, structure, and key processes to support organizational/business needs.
• Preparing internal employee communications regarding compensation, benefits, and company policy.
• Maintaining the highest level of confidentiality with regard to all employees, company, and client information.
• Performing other duties, as assigned.

Qualifications, Experience & Education:

• Bachelor’s degree preferred in Human Resources or Business Management, or equivalent combination of education and experience.
• 3-5 years Human Resources experience, preferably in a broad-scope HR position
• Basic understanding of general human resources policies, procedures, knowledge of employment/labor laws.
• Telecommunications/IT/Tech experience is a plus.
• Experience processing multi-state payroll.
• Ability to maintain the highest level of confidentiality.
• Strong communication skills, both written and verbal, with a dedication to employee satisfaction.
• Excellent time management and organizational skills, with the ability to multitask and prioritize.
• Ability to prioritize multiple tasks, attention to detail, and strong follow-up.
• Ability to maintain open communication and escalate issues and concerns to direct supervisors and leadership immediately.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. 

Perks:

• Competitive salary with performance-based incentives
• Comprehensive health benefits (medical, dental, vision, life insurance)
• Generous paid time off
• Employer-matched 401(k)
• Monthly cell phone stipend
• Employee Assistance Program
• Generous PTO

What We Offer:

• Culture of Innovation: You’ll be part of a forward-thinking team that’s driving the future of business communications.
• Growth Opportunities: As SmartChoice continues to expand, so do the opportunities for our team members to take on new challenges.
• Fun & Collaborative Environment: We’re serious about our work, but we also know how to have a good time. From team-building events to spontaneous brainstorming sessions, SmartChoice is a place where your voice will be heard, and your efforts will be recognized.

At SmartChoice, we embrace a work culture that champions teamwork, creativity, and fun while striving for excellence in everything we do. We believe that when passionate individuals come together, great things happen. If you’re looking to contribute to a growing company that is shaping the future of business communication, we want you on our team. Apply now and start making your mark at SmartChoice!

SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Discrimination of any type is not tolerated.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

PI854c30068b1a-37641-39644172