Health Information Services Processor

Overview

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities

• Works in collaboration with the DFCI Longwood based Health Information Services staff to ensure Quality Control of all aspects of the electronic health record processing.
• Will assist Longwood Health Information Services in its efforts to meet and/or exceed patient, physician and customer expectations at satellite location.
• Reviews daily visit lists for correct data; checks all electronic charts for any missing documents or recent reports, scans any/all data into the electronic medical record.
• Reviews daily listing information against existing records for accuracy and completeness, verifies demographics and makes corrections as necessary.
• Sorts, files, and collates, medical records such as admission slips, lab and pathology reports, and clinical notes and scan all into EMR.
• Obtains lost or missing records in accordance with established procedures. Communications with hospitals, IT departments, referring physicians, etc.
• Manages existing paper charts, including scanning and sending to off-site storage facility.
• Reviews and administers all consent forms, including mailing and scanning into charts.
• Picks up and scans incoming paper data from the front desk and throughout clinic.
• Manages both incoming and outgoing faxes. Takes corrective action as needed.
• Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority.
• Ensures compliance with DFCI policies and procedures for electronic health information in EPIC.
• Adheres to standard operating procedures and compliance requirements.
• Enters telephone encounters in EPIC and routes to the appropriate provider, staff member, etc.
• May assist with the document preparation for incoming FMLA, Disability, SSA Form requests.
• Processes incoming and outgoing mail.
• Perform other duties as requested.
• Assists in training of new HIS staff
• Supports patients with the completion of ROI’s etc.
• Works closely with the ONN’s/providers supporting real time medical documentation needs.
• Acts as a liaison with HIS Boston to ensure proper processing of medical records and legal requests.

Knowledge, Skills and Abilities

• Excellent communication, organizational skills, attention to detail, time management, and customer service skills
• Ability to multitask
• Excellent phone etiquette
• PC proficiency
• Knowledge of medical terminology is preferred
• Able to quickly comprehend and implement new concepts or modifications to processes.
• Ability to function as an integral member of a team
• Ability to work cooperatively and communicate effectively with staff groups at various levels
• Ability to effectively assist and provide training support for less experienced team members
• Ability to work at a moderate to high level of independence and manage tasks of varying levels of complexity

Minimum Job