Customer Service Representative

Now Hiring Customer Service Representative!
Full-Time
Location: Charlotte, NC 

Position Summary: 

The role of the Customer Service Representative is to be responsible for processing sales orders, assisting with filing, managing open orders and heavy data entry. 

Essentials 

• Data Entry 

• Answering Phones, directing Customers to appropriate personnel 

• Verifying Contract and PO’s received, identifying layout & materials requested, working directly with the Sales team on any discrepancies. 

• Create Job Packet to include all necessary paperwork. 

• Enter Sales Orders with completed information within ERP system - Syteline. 

• Keeping Orders Updated as needed, working directly with Sales and Scheduling. 

• Calling Customers ahead to confirm scheduled dates. 

• Logging Technician Wages 

• Assist in Invoicing and Billing 

• Customer Service 

• Scan/Email documents daily to corporate. 

• Maintaining Customer Files 

• Other Duties as assigned by the manager. 

Job Competencies: 

• Ability to work well with others in a small team environment. 

• Strong problem-solving, critical thinking and decision-making skills 

• Strong service mentality 

Qualifications: 

• 2+ years’ experience in an administrative or customer service-based role. 

• Strong computer skills (Office, Word, Excel, Outlook) 

• Knowledge of the construction industry. 

• Keen attention to detail 

• Strong time management skills 

• Excel, QuickBooks, and ERP experience preferred. 

• Knowledge of construction industry is a plus. 

Physical Demands: 

• Prolonged periods of sitting at a desk and working on a computer 

• Must be able to lift 15 pounds at times. 

Work Environment: 

This is a full-time position. Office environment. 

Travel: 

Some travel may be required for this position (<5%)