Patient Services Representative

Location-Spring Hill

Shift- PRN

General Description

The Patient Service Representative (PSR) serves as the first point of contact for Premier Community HealthCare Group patients and plays a critical role in delivering a positive, welcoming, and efficient patient experience. This position provides front-desk support for medical and/or dental services, including patient check-in, check-out, registration, scheduling, and customer service.

PSRs directly impact patient satisfaction by ensuring timely service, accurate information, and professional communication while supporting clinic operations and patient flow. 

Essential Duties & Responsibilities

• Provide best-in-class customer service during patient check-in and check-out
 • Ensure patients are assisted in a timely, professional, and courteous manner
 • Partner with clinical staff to support smooth patient flow and low wait times
 • Update and maintain accurate patient demographic, insurance, and registration information
 • Collect and post payments for services not completed during pre-registration
 • Answer multiple phone lines promptly and assist callers with scheduling and general inquiries
 • Schedule appointments and assist with patient registration, including walk-ins and same-day visits
 • Issue referrals and process preventive care and non-urgent referrals as directed by providers
 • Utilize internal resources and collaborate with other Premier sites to complete daily tasks
 • Escalate patient concerns, registration issues, or billing questions to appropriate leadership
 • Assist other care team members as needed and foster a positive team environment
 • Meet individual performance goals and provide input for process improvement
 • Maintain patient confidentiality and ensure HIPAA compliance at all times
 • Communicate workflow disruptions that may impact patient flow
 • Support community give-back initiatives and advocate for Premier’s mission
 • Adhere to Premier’s core values and patient care standards
 • Participate in Quality Improvement / Quality Assurance (QI/QA) initiatives
 • Perform other duties as assigned 

Knowledge, Skills & Abilities

• Basic understanding of medical terminology and documentation
 • Basic mathematical skills
 • Ability to perform repetitive tasks with accuracy
 • Strong customer service skills with empathy and compassion for diverse populations
 • Professional demeanor with a positive attitude and strong work ethic
 • Ability to communicate effectively, verbally and in writing, across all levels of the organization
 • Excellent grammar, spelling, and interpersonal skills
 • High ethical standards and commitment to confidentiality and Premier values 

Qualifications

• High School Diploma or GED required
 • CPR/BLS certification preferred
 • Ability to obtain and maintain Epic certification and annual compliance training throughout employment 

Working Conditions & Physical Requirements

• Ability to lift 20 lbs. regularly and 30–50 lbs. occasionally
 • Ability to sit for extended periods
 • Direct exposure to computer screens
 • Possible exposure to contagious or infectious diseases 

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