Patient Care Customer Service Coordinator (WFH)

Patient Care Customer Service Coordinator (WFH)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Patient Care Customer Service Coordinator (WFH) in the United States.This fully remote role provides an opportunity to directly impact patient care by coordinating the timely delivery of medical equipment and services. You will be the main point of contact for patients, ensuring orders are accurate, issues are resolved, and documentation is complete. This position requires attention to detail, strong communication skills, and the ability to multitask in a dynamic, team-oriented environment. The role combines administrative, customer service, and problem-solving responsibilities to support patient needs efficiently. After completing in-office training, you will have the flexibility to work from home while maintaining high-quality service standards. Ideal candidates thrive in fast-paced settings and are passionate about helping patients manage their healthcare effectively.

Accountabilities:

• Contact patients to coordinate delivery of medical equipment and verify order details.
• Accurately enter patient information and process orders through online systems.
• Obtain medically necessary documentation and ensure all orders are complete.
• Troubleshoot and resolve patient issues regarding equipment delivery or usage.
• Perform outbound and inbound calls to follow up on patient needs.
• Collaborate with internal teams to ensure timely resolution of patient concerns.
• Maintain patient confidentiality and adhere to all compliance and regulatory standards.

Requirements:

• High school diploma or GED equivalent; additional relevant experience preferred.
• 13 years of customer service or healthcare-related experience in a team-oriented environment.
• Strong verbal and written communication skills in English.
• Ability to multitask while maintaining attention to detail and accuracy.
• Proficiency with Microsoft Office, internet navigation, and basic office equipment.
• Self-motivated, organized, and capable of problem-solving independently.
• Ability to work both independently and collaboratively within a team.
• Must be able to perform basic mathematical calculations accurately.

Benefits:

• Competitive starting pay of $15/hour plus quarterly bonus opportunities.
• Flexible work-from-home options following in-office training.
• Paid time off and paid holidays.
• Medical, prescription, dental, and vision coverage.
• 401(k), HSA, and FSA/Dependent Care FSA plans.
• Employee assistance programs and wellness initiatives.
• Employee recognition programs, bonus, and incentive opportunities.
• Reimbursement for eligible work-related expenses (mileage, telephone, etc.).

Why Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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