Human Resources Retail Generalist

Title

Human Resources Retail Generalist

Pay Grade

Human Resources (HR)

Major Department

Management

Minor Department

Management

Report to

HR Director & Store General Manager

Job Summary The Human Resources Retail Generalist will primarily oversee Human Resource (HR) functions at the store level and communicate regularly with the corporate HR department. In addition to coordinating all communication and requests of the corporate office, the Corporate Liaison will work in conjunction with the General Manager (GM) of the Store to help manage the “people” side of this robust business.

Essential Job Responsibilities

• Coordinate with the HR DepartmentServe as liaison and advocate for employees and corporate office
• Implement Performance ManagementPrepare and discuss the 30 Day Performance Review with new hiresFacilitate the Annual Performance Review Process for all employeesRecognize employee or department excellence (e.g., perfect attendance, no accidents, Employee of the Month)Provide Corrective Action Notices and Performance Improvement Plans when necessarySchedule meetings and communicate employee relations issues to the HR Department
• Recruitment and OnboardingCoordinate with Corporate Recruiter to identify store recruitment needsSchedule and help facilitate interviews with GM and Department ManagerConduct orientation for new employees
• Maintain accuracy and integrity of HRIS (Human Resources Information System)Collect any outstanding New Hire paperwork, specifically I-9 documentationEnsure employee demographics and job classifications are correctInput employee schedulesFacilitate Vacation Requests & Absence Requests
• Check payroll and hours dailyReview, correct, submit, and process time punches, edits, and information to payrollPrepare corrections and check requests for biweekly payrollUniform request formsProcess Transfers (inter-departmental and inter-company)Maintain and organize employee files
• BenefitsAnswer questions about benefitsHelp facilitate annual open enrollment and new hire eligibility every monthLead wellness initiatives at the store levelInvestigate, write, and follow up on worker's compensation and general liability claims and report status to HR department
• Ensure all employee terminations are reviewed with HR and properly documentedEnsure employee's benefits are terminated, including medical, dental, etc.Ensure employee's final checks are delivered in accordance with state lawPrepare for and occasionally attend unemployment hearingsRun and analyze reports (e.g., late, overstaying break, no punch, auto clock out, etc.)
• Coordinate all communication for the storeWork with store and department managers to provide support, information, and communication for team meetings/department huddlesTake and distribute meeting minutesAct as central communication source for corporate office (e.g., Pricing, Accounting, Buying, HR, etc.)Disseminate and respond to e-mails and phone calls
• Implement Marketing InitiativesProvide weekly report of endcap space usage to Marketing AnalystMonitor in store signage needs and communicate with Marketing Team
• Implement Customer Service InitiativesAct as next level of customer service if issues are escalatedCollaborate with the Corporate Customer Service Manager when complaints, requests, and suggestions are filtered through the website or corporate phone number. When appropriate, provide praise or constructive feedback for employees.Organize and help implement customer suggestions as they are relayed at store levelFacilitate donation fulfillment
• Manage all administrative duties of the storeEnsure neatness of office and front endOrganize store monthly calendarOrganize and re-order office suppliesFill out the Daily Store LogReorder gift cards as neededReview alarm reportEnsure breakrooms are clean and invitingFacilitate decorating store for holidays
• Work on special projects

Assist with the day to day efficient operation as an extension of the HR Department; Other duties as assigned

Education, Certifications, and Requirements

• Bachelor's degree in human resources, industrial organizational psychology, related field, or equivalent work experience; and
• At least two (2) years of generalist human resources experience
• Preferred: two (2) years of grocery or retail experience

Other Knowledge, Skills, and Abilities

• Understand and be up to date with local, state, and federal employment and safety laws
• Ability to manage and work with people of varying backgrounds and culture
• Ability to manage multiple projects simultaneously and make critical deadlines
• Ability to make fair, unbiased decisions and stay level-headed in difficult situations
• Self-directed and ambitious
• Possess a high level of integrity and discretion
• Strong communication skills via phone, e-mail, and in person discussions
• Thorough and clear documentation skills
• Advanced with Microsoft Office Suite: Outlook, Excel, Word, and PowerPoint
• Willingness and ability to learn systems (e.g., HRIS, Back Office System, POS System)
• Exceptional organization skills
• Attention to detail
• Excellent fluency with the English language; command of the Spanish language a plus
• High level of emotional intelligence and interpersonal skills, especially when communicating verbally
• Must be capable of providing and modeling exceptional customer service, to both internal and external customers
• Flexibility to adapt in a variety of situations; willingness to “wear many hats”

Work Environment/Physical Demands

• The potential for prolonged sitting, standing, walking, squatting and/or bending
• The ability to lift up to 50 lbs. on occasion
• Travel to store locations required
• Occasional high stress when dealing with systems, customers, and/or staff members

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Benefits

-Health Insurance Plan (Medical, Dental, Vision)

-401K with employer match

-Supplemental Insurance Plans (Voluntary Life Insurance, Short-Term Disability Insurance, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance)

-Paid Vacation

-Paid Lunch Break

-Direct Deposit

-Employee Lunch Program and more!

Starting hourly rates will be no less than the local minimum wage and will vary based on things like location, experience, and qualifications. All positions are eligible for Overtime, and some positions will have guaranteed Overtime available.

Hourly rate for Suburban Stores is $15-$25

Hourly rate for City of Chicago Stores is $16.60-$25

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