Mar 19, 2026
About Us:
Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.
Responsibilities:
Job Summary: The Sr. Customer Success Manager (Sr. CSM) serves as a strategic advisor and lifecycle partner for high‑value, complex customer accounts. This role drives customer adoption, expands product value realization, and ensures long‑term retention through proactive engagement and consultative guidance. The Sr. CSM develops deep relationships with customer executives and key operational stakeholders, anticipates risks, and applies advanced problem‑solving to remove barriers to customer success. By coordinating cross‑functional resources and influencing product and process...
Intrado Life & Safety, Inc.
Remote, OR, USA