Apr 01, 2026
Utah Transit Authority Description Are you a natural problem solver? Do you enjoy helping people? We have a great opportunity for you that offers paid time off and holidays, a free transit pass, and other great benefits! This position comes with lots of room for growth and development. It is a ca reer ladder position, meaning, after 2 years in the department with satisfactory work performance, you can be automatically promoted to a senior-level position. Our Customer Service Team is looking for a Customer Focus Specialist. Your responsibilities will include: Enhancing UTA’s reputation with customers and stakeholders by responding to service and ridership concerns, community complaints, and positive recognition. Handling on the phone rider and customer complaints regularly. Working within the organization as an advocate to ensure customer concerns are addressed and responded to in a timely manner. Analyzing customer trip history...
Utah Transit Authority
Salt Lake City, UT, USA