4 patient navigator jobs found

Role Overview: As a Customer Support Specialist, you will serve as the primary point of contact for customers, handling inbound calls, support tickets, and inquiries. You will be responsible for troubleshooting technical issues related to our medical imaging software and ensure consistently positive customer experience. This role involves guiding users through our software platforms, resolving technical challenges, and supporting complex workflows. Familiarity with DICOM standards and basic networking concepts is beneficial. Key Responsibilities: Customer Support: Respond promptly and professionally to inbound phone calls and customer inquiries. Ticket Management: Triage, document, prioritize, and escalate support tickets using Zendesk, ensuring timely follow-up and resolution. Technical Assistance: Troubleshoot user issues related to data transfers, network connectivity, and general product use. Product Support: Provide clear guidance on product features, differences,...

Customer Service Representative The Customer Service Representative serves as the primary “voice” of the organization within the Communications (Call) Center. This entry-level role supports interfacility transport operations by handling incoming calls from hospitals, healthcare facilities, patients, and partner dispatch centers. Working alongside Dispatchers, this position is responsible for triaging transport requests, coordinating logistics, and ensuring accurate and timely communication. This role directly contributes to the patient experience and continuity of care by facilitating efficient and professional transport coordination. Impact of the Role: This role plays a vital part in the healthcare continuum by ensuring patients are transported safely and efficiently between facilities. The Customer Service Representative directly influences the quality of patient care and customer satisfaction by delivering accurate coordination, clear communication, and responsive...

National Jewish Health, the nation’s leading respiratory hospital, is seeking a Leave Administrator to support employees across the organization by managing leave programs and assisting with payroll operations. This role plays an important part in ensuring leave administration is accurate, compliant, and responsive while helping employees and managers navigate complex leave and workplace accommodation processes. This is a hybrid position with the opportunity to work 1 day/week remotely. In this role, the Leave Administrator will: Administer employee leave programs including FAMLI, FMLA, ADA accommodations, disability programs, military leave, and other statutory or organizational leave programs Guide employees and managers through leave eligibility, documentation requirements, and return-to-work processes Track and manage leave activity within the HRIS system while maintaining accurate, compliant records Coordinate closely with Payroll to ensure...

Customer Service Representative (Accounting, Banking or Healthcare Experience)- Onsite Position Overview: We are seeking a professional and detail-oriented Customer Service Representative with experience in the Accounting, Banking, or Healthcare industry. This role is responsible for delivering exceptional customer support while handling inquiries related to financial transactions, billing, accounts, or patient/client services. The ideal candidate has strong communication skills, accuracy, and the ability to navigate sensitive or regulated information. Hours: Monday-Friday 8am-5pm Employment is contingent on successfully passing a drug and background check. Responsibilities: Serve as the primary point of contact for customer inquiries via phone, email, and/or chat Assist customers with account questions, billing inquiries, payments, and service-related issues Provide accurate information regarding financial records, invoices, insurance claims, or...