5 manager it service desk jobs found

Tier 2 Systems Administrator Job Title: Tier 2 Systems Administrator (internally: Cloud Services Administrator) Location: National Harbor, MD (Hybrid) Type: Full Time Compensation: $50,000 to $70,000 Annually + Benefits Please note - applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Cloudforce is seeking a Cloud Services Administrator to play a key role in managing and maintaining our clients Microsoft Azure cloud environments. The Cloud Services Administrator will be responsible for monitoring the health and performance of Azure resources, implementing best practices for system reliability and security, and providing day-to-day administrative support for cloud infrastructure. If you love solving problems, tinkering with technology, and making things work better every day, this is the role for you. Youll get hands-on experience with cutting-edge cloud tools, work with a...

Overview:   JOB SUMMARY:   Provide s  technical support to clients  by  troubleshooting  applications, systems access,  hardware,  software,  and network related issues .  I dentif ies  and  resolve s complex issues  or escalate s  issues  to  the End User Support Technician  Tier  4  or the Technical Account Manager .   Documents and monitors  service requests  to ensure that the  issue  resolution meets or exceeds the service level standard  for owned tickets as well as tickets owned by Tier 1 and 2 technicians .    Provide s  training  and coaching and   acts as  an escalation point for Tier 1  and 2  Support Technicians .  Provide s onsite technical support for clients .   Responsibilities: ESSENTIAL FUNCTIONS :     Provides troubleshooting and resolution for  workstation , server, and communications  software and hardware  issues , including more advanced topics and situations....

Overview:   JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues . Utilize pre-defined call and ticket management procedures to identify , resolve , or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager .  Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical t opics to Tier 1 technicians . Provide onsite technical support to the client when requested by the Client Technology Manager . Responsibilities: ESSENTIAL FUNCTIONS:     Provide troubleshooting and resolution for workstation , server, and communications software and hardware issues   Open, update, track, and close tickets in the ticket management system with minimal...

Product Support Associate Job Title: Product Support Associate Location: National Harbor, MD (Hybrid) Type: Full Time Compensation: $50,000 to $60,000 DOE, Annually Please note - applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Are you passionate about technology, love solving problems, and thrive in fast-paced, innovative environments? Cloudforce is looking for a customer-focused individual to become a Product Support Associate for our groundbreaking nebulaONE platform. Here, youll be the frontline hero helping clients maximize the power of our genAI solution, working alongside a collaborative team that values curiosity, growth, and exceptional service. Responsibilities: Work closely with the development team to understand product requirements and provide feedback on potential issues. Communicate customer issues with the development team and collaborate to ensure...

Senior IT Field Service Engineer (Commercial MSP) Position Summary: The Senior IT Field Service Engineer is a hands-on, customer-facing technical professional responsible for delivering onsite IT support, infrastructure services, and advanced troubleshooting for commercial clients. This role is ideal for a seasoned engineer with Managed Service Provider (MSP) experience who thrives in dynamic environments, supports multiple client sites, and serves as a trusted technical resource. This position features a combination of remote work and local Dc Metro area travel. Responsibilities: Provide advanced onsite and remote technical support for commercial clients across multiple locations Install, configure, maintain, and troubleshoot servers, workstations, network devices, and peripherals Support Microsoft environments including Windows Server, Active Directory, Group Policy, Microsoft 365, and Azure AD Diagnose and resolve complex issues related to networking (LAN/WAN,...