Dec 16, 2025
Customer Service Representative
Location:
Framingham, MA
Hours:
Monday – Friday 8:30am – 5:00pm
Position Duties:
Manage large amounts of incoming phone calls
Assist with generating quotes
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Following up with Customers on quotes and orders
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Qualifications:
Reliability
Excellent verbal communication skills: Articulate, Clear, Polished
Demonstrated confidence in customer-facing roles
Strong interpersonal skills...
Complete Staffing Solutions
Framingham, MA, USA