Mar 30, 2026
$77,652 - $98,385 yearly
Customer Service Due Process Manager Detroit, MI, US Job Details Under the supervision of the Customer Service Administrator, the Customer Service Due Process Manager is responsible for managing and assuring that the DWIHN’s member grievances and appeals processes are carried out in accordance with local, state and federal regulations, BBA, Mental Health Code mandates PRIMARY DUTIES AND RESPONSIBILITIES: Provide applicable Customer Service information, referral, linkage, and follow through for telephone and walk-in inquiries. Enforces all due process policies as it pertains to Grievances, Appeals, Local Appeals Dispute Resolutions, and Mediation inquiries. Advances the grievances and appeals processes and procedures in accordance with Medicare Federal Rules, Medicaid MDHHS guidelines, Michigan Mental Health Code, NCQA requirements, Integrated Care Organizations, and DWIHN policies and procedures. Supervises the Grievances and Appeals staff. Oversees...
Detroit Wayne Integrated Health Network
Detroit, MI, USA