Dec 17, 2025
Patient Experience Specialist
DEFINITION/PRIMARY FUNCTION
Reporting to the Director of Patient Relations, the Patient Experience Specialist (PES) serves as a visible and enthusiastic champion in providing advocacy for patients as well as staff coaching as needed to build improved patient experiences. The PES collaborates with other departments to develop and implement strategies to improve the patient experience, performance on patient surveys, and other service-related metrics. Serves as a Patient Advocate to support and navigate patients through the healthcare process and address any customer service issues that arise. Collect and maintain concern/complaint data to utilize in the development of training, initiatives, and education to improve the patient experience. Supports the Director of Patient Relations in the development, implementation, and measurement of the patient experience strategic plan.
POSITION QUALIFICATIONS (Minimum...
Berkshire Health Systems
Pittsfield, MA, USA