1 sales account manager jobs found

Overview: Job Purpose The Client Success Manager is responsible for their customer’s overall success with a client’s investment into Intercontinental Exchange (ICE) Client Engagement Solutions in terms of new sales, expansion, contract renewal, revenue retention and adoption of products, features, and releases. CSMs coordinate with cross-functional internal teams on behalf of their customers to drive value, promote customer satisfaction, and increase deployment and utilization. They engage internal and external stakeholders and act as a trusted point of contact to their assigned accounts.     Responsibilities Build & maintain relationships with existing assigned clients at all levels of the client organization. Leverage reporting and data to monitor and drive utilization and adopt best practices (deployment, product/services, customer satisfaction, and ROI realization). Knowledge of customers’ business and industry to drive opportunities and increase adoption and...