5 legal jobs found

Overview: Job Purpose ICE Mortgage Technology (ICE MT) is the leading cloud-based platform provider for the mortgage finance industry. ICE MT technology solutions enable lenders to originate and service more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency. Visit https://www.icemortgagetechnology.com/ to learn more.   The Client Support Specialist acts as a support resource to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows.  The Client Support Specialist will become equipped in Mortgage industry products, deliver adequate resolutions, in a timely manner, and consistently address clients’ questions and concerns.  By prioritizing tasks, planning, and utilizing tools and techniques, to make the most out of your responsibilities.   Responsibilities Support client inquires with customer service, technical and mortgage industry...

Overview: Job Purpose ICE Mortgage Technology (ICE MT) is the leading cloud-based platform provider for the mortgage finance industry. ICE MT technology solutions enable lenders to originate and service more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency. Visit https://www.icemortgagetechnology.com/ to learn more.   The Client Support Specialist acts as a support resource to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows.  The Client Support Specialist will become equipped in Mortgage industry products, deliver adequate resolutions, in a timely manner, and consistently address clients’ questions and concerns.  By prioritizing tasks, planning, and utilizing tools and techniques, to make the most out of your responsibilities.   Working Hours: 9:00 am - 6:00 pm ET (8:00 am - 5:00 pm CT)    Responsibilities Support...

Overview:   Work Hours: 10:00 am to 7:00 pm Central time   Responsibilities Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions  Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned Drive service level attainment to departmental standards Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Recognize and respond accordingly to systemic customer-impacting problems Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client Understand and follow company and departmental guidelines and policies for customer interaction Maintain and promote consistent behaviors and delivery across the team Manage case backlog to departmental standards Effectively use knowledge base, along...

Overview: Job Purpose The Client Support Specialist acts as a Mortgage Industry specialist relevant to the use and application of ICE Mortgage Technology and services. The Client Support Specialist delivers resolutions, in a timely manner, and consistently, to address clients’ questions and concerns with the user interface, documents, and tools available in the ICE Mortgage product.     Responsibilities Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions  Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned Drive service level attainment to departmental standards Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Recognize and respond accordingly to systemic customer-impacting problems Participate in the product defect/enhancement closed loop process by accurately...

Overview: Job Purpose The Services Product Specialist supports Client Operations and partners with cross-functional teams. This role is responsible for end-to-end ownership of pre- and post-release activities, including go-to-market planning, technical requirements gathering, troubleshooting, and managing the post-release software defect and enhancement intake and triage process.  Key areas of responsibility include, but are not limited to TPO Connect, Developer Connect, and Encompass Business Service (EBS).   Responsibilities Execute pre- and post-release processes supporting Client Operations. Ensure delivery of information necessary for internal teams to plan and support changes and releases. Maintain collaborative relationships with ICE Mortgage Technology teams across Client Operations, Product & Engineering and other internal organizations. Identify and drive resolution of high-impact quality concerns. Manage, review, and triage incoming...