28 customer service jobs found

*Prima CARE, P.C.* *Position: *Cardiac Sonographer *Department: *Cardiac Testing *Location: *Fall River, MA *Job Type: *Full-Time *Job Description:* Prima CARE, P.C. is looking for a full-time Cardiac Sonographer. The practice is seeking an individual who is able to work in a busy and fast paced office environment. Cardiac sonographers use non-invasive cardiovascular technology equipment to assist in the diagnosis and treatment of patients with heart and blood vessel conditions. The ideal candidate for this position must have excellent communication skills in order to convey scientific information to doctors, as well as a good bedside manner for dealing with patients. *Essential functions and duties include:* · Cardiac sonographers perform echocardiograms, or ultrasound imaging, to evaluate different aspects of the heart, such as chamber size, valve function and blood flow. · They review patient files and must be familiar with basic cardiac conditions in order to recognize...

Job Ref:47149 Location:450 Brookline Ave, Boston, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Overview The Cellular Therapies Donor Services Specialist facilitates allogeneic donor identification and collection processes on behalf of adult and pediatric patients undergoing a stem cell transplant or other Cellular Therapy, including standard of care and clinical research therapies. This position is responsible for initiating and managing the search for suitable donors, coordinating donor testing and collection, donor product acquisition, and ensuring a smooth and effective process for both the donor and recipient. The role requires collaboration with multidisciplinary care teams, and donor registry organizations, as well as attention to detail, organization, problem-solving and effective communication. The specialist is responsible for the analytical, logistical, and administrative...

Job Ref:41967 Location:450 Brookline Ave, Boston, MA 02215 Category:Pharmacy Employment Type:Full time Work Location:Onsite: 100% onsite Overview The Pharmacy Supervisor of Infusion Services oversees the daily operations of the pharmacy to ensure that high-quality patient care is provided in compliance with regulations, hospital policies, and practices. The Pharmacy Supervisor coordinates daily workflow and supports the Pharmacy Manager to implement identified process improvements and quality assurance initiatives. The Pharmacy Supervisor works closely with the Pharmacy Manager to support staff recruitment efforts.  This individual supports the on-site onboarding and orientation of new staff members and ensures ongoing training and competencies are maintained. It is expected that they be current regarding trends and developments in pharmacy practice and serve as a role model and mentor to the professional and technical staff. The Pharmacy...

Job Ref:47333 Location:5 Branch Street, Methuen, MA 01844 Category:Operations Employment Type:Full time Work Location:Onsite: 100% onsite Overview This position is fully onsite Monday through Friday from 7am-3:30pm. Under close supervision, provides emergency response to a variety of situations and incidents to support the department, patients, clinicians and/or faculty. Provides protection to people and property through patrol, investigation, monitoring alarms, and surveillance cameras. Provides a high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Uses various office software to produce reports. May be required to interface with senior management, cross-organizations, and internal and external customers. For all of these, the work will require the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding...

Job Ref:45255 Location:450 Brookline Ave, Boston, MA 02215 Category:Operations Employment Type:Full time Work Location:Onsite: 100% onsite Overview Under the general direction of the Lockshop Manager, the security technician maintains, services and installs door hardware, locks, electronic access control equipment and closed circuit television equipment.  As part of the Lockshop team, the technician also maintains the Institutes mechanical hardware, repairing and replacing hardware and cutting keys as needed.  The technician completes work orders and preventive maintenance orders as assigned while delivering a high level of customer service. This position is under the IUOE local 877 bargaining agreement.  A technician holding a Massachusetts low voltage license is compensated at a grade 98 category and a non-license holder is compensated at the grade 97 category. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together...

Job Ref:47326 Location:1 Patriots Place, Foxborough, MA 02035 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Overview The Protocol Scheduler I is responsible for all aspects of patient scheduling for patients on clinical trials, in accordance with department and protocol specific scheduling guidelines.  Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards.  Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individuals in this position will play a critical role in facilitating all aspects of patient care and maintaining compliance with protocol requirements. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing...

Job Ref:46806 Location:450 Brookline Ave, Boston, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Onsite: 4-5 days onsite/week Overview Reporting to the Manager, and in collaboration with clinical and operational leadership, the International Patient Liaison is the primary point of contact and ambassador representing Dana-Farber Cancer Institute and Brigham and Women’s International Office to all international patients, families/escorts, physicians, embassies, governmental health authority’s, foundations, and insurance companies throughout the continuation of the patient’s care coordination. This role is instrumental in meeting the business needs of the program, provides exceptional customer service, and maintains language appropriate navigation, effective communication, and culturally sensitive understanding/knowledge to all international stakeholders engaging with the program. The International Patient Liaison...

Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Join Anna Jaques Hospital (AJH), a distinguished not-for-profit community hospital nestled in the picturesque coastal community of Newburyport, Massachusetts. Since 1884, AJH has been a cornerstone of healthcare excellence in the Merrimack Valley, North Shore, and Southern New Hampshire regions, renowned for our commitment to high-quality care and exceptional patient satisfaction. Located just 35 miles northeast of Boston, AJH offers the perfect blend of a supportive community hospital environment and the vast opportunities that come with being part of Beth Israel Lahey Health, one of the largest healthcare systems in the region. As a member of our team, you'll be part of a network of over 39,000 caregivers and staff dedicated to providing...

Job Ref:47203 Location:450 Brookline Ave, Boston, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Onsite: 4-5 days onsite/week Overview Reporting to the Manager, and in collaboration with clinical and operational leadership, the International Patient Liaison is the primary point of contact and ambassador representing Dana-Farber Cancer Institute and Brigham and Women’s International Office to all international patients, families/escorts, physicians, embassies, governmental health authority’s, foundations, and insurance companies throughout the continuation of the patient’s care coordination. This role is instrumental in meeting the business needs of the program, provides exceptional customer service, and maintains language appropriate navigation, effective communication, and culturally sensitive understanding/knowledge to all international stakeholders engaging with the program. The International Patient Liaison...

Job Ref:47399 Location:450 Brookline Ave, Boston, MA 02215 Category:NP/PA Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Overview We are seeking a dedicated and organized Administrative Assistant to support Dana-Farber's Physician Assistants and program staff. This role is integral to the support of DFCI's PAs and involves a variety of administrative and coordination tasks. The ideal candidate will have strong organizational skills, excellent communication abilities, and enthusiasm for a fast-paced healthcare environment. The Administrative Assistant will be a key memeber of the DFCI PA administrative support staff and will provide back-up to other team members when necessary. The Administrative Assistant will work collaboratively with clinical and administrative faculty and staff, and must maintain exceptional customer service. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing...

Job Ref:47411 Location:10 Brookline Place West, Brookline, MA 02445 Category:Clinical Research Employment Type:Full time Work Location:Remote: occasional time on campus Overview This position's work location is remote with occasional time onsite as needed. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI). The Office of Data Quality (ODQ) provides research support to the Dana-Farber/Harvard Cancer Center with a focus on quality assurance, quality control, and process improvement. Functions of ODQ include protocol subject registration and randomization, clinical research auditing, data and safety monitoring, quality control of DF/HCC initiated clinical trial data, national protocol and investigator registrations, clinical trials education, and committee management. The Clinical Trials Education Manager reports to the Director of ODQ. The Clinical Trials Education Manager is responsible for supervising and...

Job Ref:47142 Location:10 Brookline Place West, Brookline, MA 02445 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Overview This position will be 1 day per week onsite in Boston, MA and 4 days per week remote. T he selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI).   The hours for this position will be 9:30 AM - 6 PM, Monday-Friday. The Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI), and is critical to a patient’s experience and their entry into the DFCI system. The PR supports scheduling and assists with training of new or less experienced staff.  PRs work as a team to problem-solve, provide call center and administrative support and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and servs as the...

Job Ref:42754 Location:450 Brookline Ave, Boston, MA 02215 Category:Pharmacy Employment Type:Full time Work Location:Remote: occasional time on campus Overview The Pharmacy Senior Business Analyst is a quantitative analytics professional who specializes in delivering actionable insights and analytics to business users, leveraging an enterprise analytics framework, infrastructure, and operating model.  The Pharmacy Senior Business Analyst is responsible for independently delivering on multiple common tasks during a project on time and of high quality supporting clinical and operational areas, including but not limited to, infusion operations, quality and patient safety, finance, pharmacy supply chain, and research. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive...

ASSISTANT DIRECTOR OF AUXILIARY PROGRAMS The Assistant Director of Auxiliary Programs is the primary operational leader of WMA’s Summer Camp programs and, in partnership with the Director of Auxiliary Programs, will be responsible for planning, staffing, and executing a dynamic and engaging camp experience. Beyond the summer season, this individual provides logistical and administrative support for all auxiliary initiatives, helping to generate non-tuition revenue and strengthen WMA’s community engagement. Primary Duties Responsibilities Summer Camp Leadership & Management Serve as the on-site leader throughout the summer, managing the daily operations of the camp programs and ensuring a safe, enriching, and mission-driven environment for all participants. Oversee hiring, training, scheduling, and supervision of seasonal camp staff, including counselors, activity leaders, and support personnel. Direct all aspects of camper experience, including registration,...

Brookhaven at Lexington, a prestigious private retirement community located on the Lexington/Waltham line, is currently seeking a Billing Coordinator to be responsible for first- and third-party billing and accounts receivable, assisting in reconciliation of cash accounts, and maintains resident census in various systems. Provides support to the Director of Accounting/Controller as needed, and provides backup for cash receipt entries and bank deposits.   This position is 40 hours per week and is fully in-person.  Pay Range: $50,000 - $70,000 annually Responsibilities: Maintain resident insurance database and update as needed. Maintain resident census for each level of care, including ancillary vendor census updates. Process and submit all third-party billing and enter all SNF ancillary charges. Process and distribute monthly invoices and adjustments in a timely manner to Residents, including all ancillary charges. Actively monitor and resolve accounts...

Job Ref:47388 Location:450 Brookline Ave, Boston, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Overview Reporting to the Senior Vice President (SVP), Ambulatory Care, the Executive Assistant will provide primary support to the SVP related to scheduling, meeting development and planning, development of internal and external presentations, and development of internal communications on behalf of the SVP. The SVP, Ambulatory Care, is a new executive to the Dana-Farber Cancer Institute (DFCI), tasked with optimizing the patient care experience in ambulatory services in a rapidly growing footprint across multiple sites.     The Executive Assistant serves as the primary point of contact for diverse internal and external constituents, including faculty and commercial partners; assists the SVP as well as others aligned to the Office, with monitoring, prioritizing, and executing a...

Job Ref:47304 Location:450 Brookline Ave, Boston, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Overview Under minimal supervision, the Executive Assistant I provides high-level administrative support primarily to Vice Presidents and above or a comparable level executive*.   Work requires some analysis and use of initiative and independent judgement.  The Executive Assistant I is often called upon to communicate on behalf of executive(s) to other employees.  The Executive Assistant I conducts work assignments of increasing complexity with some latitude for independent judgement and remains knowledgeable of corporate polices.  NOTE:  *VP+ or comparable level executive such as SVP, EVP, Chiefs, Department Chairs and Division Chiefs.  Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research...

Job Ref:46437 Location:10 Brookline Place West, Brookline, MA 02445 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Overview Under minimal supervision, the Executive Assistant, Legal provides high-level administrative support primarily to Vice Presidents and above or a comparable level executive. Work requires some analysis and the use of initiative and independent judgment.  The Executive Assistant II is often called upon to communicate on behalf of executive(s) to other employees.  The Executive Assistant, Legal conducts work assignments of increasing complexity with considerable latitude for independent judgment, has a broader scope of responsibilities, takes on more complex and independent tasks, as well as remains knowledgeable of corporate polices.  The Executive Assistant, Legal is responsible for leveraging their organizational skills, document management expertise, and office...

Job Ref:45723 Location:450 Brookline Ave, Boston, MA 02215 Category:Research Laboratory Employment Type:Full time Work Location:Onsite: 100% onsite Overview Fully On-Site: Monday - Friday, 6:00 AM - 2:30 PM Reporting to the Practice Director, this mission critical position is responsible for departmental administrative tasks and the review of complex patient appointment sets and associated lab work. The Lab Services Coordinator (LSC) works in a busy environment with a high patient volume, managing complex tasks while balancing multiple real-time priorities, and, when appropriate, acting as the escalation point for issues presenting at main reception.  The LSC is an ambassador of the DFCI patient experience while efficiently managing the patient check-in process; uploading outside imaging into Epic, being responsible for offering exemplary customer service and resolving and triaging issues presented during both face-to-face or telephone interactions....

Job Ref:46512 Location:10 Brookline Place West, Brookline, MA 02445 Category:Finance/Accounting Employment Type:Full time Work Location:Remote: occasional time on campus Overview The selected individual for this position will be required to reside and work within New England (MA, ME, NH, CT, RI, VT). POSITION SUMMARY: The Budget Analyst II Contributes to financial planning efforts, budget analysis, monthly reporting and roster maintenance. Supports operating budget development, monthly reporting and variance analysis for large divisions (>$5M annual operating budget). Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all...