22 customer service jobs found

Job Ref:JR-3032 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$56,310.00 - $69,930.00 per year Overview Under moderate supervision, the Administrative Specialist II provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute’s mission. The Administrative Specialist II uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist II may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a...

Job Ref:JR-2963 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$50,070.00 - $60,730.00 per year Overview Under close supervision, the Administrative Specialist I provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute’s mission. The Administrative Specialist I uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist I may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader...

Job Ref:JR-3281 Location:10 Brookline Place, BROOKLINE, MA 02445 Category:Development/Fundraising Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$53,500.00 - $58,200.00 per year Overview The Philanthropy Assistant provides essential support, focusing on administrative tasks that ensure the smooth operation and coordination of specific program, projects, and initiatives. This role requires organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. The position may report to more than one (1) direct supervisor. This position’s work location is hybrid with two or three days per week remote. The selected candidate may only work remote days from a New England state (ME, VT, NH, MA, CT, RI). Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering...

Job Ref:JR-2804 Location:300 Boylston St, CHESTNUT HILL, MA 02459 Category:Imaging Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$108,700.00 - $122,100.00 per year Overview Working under the direction of the Senior Director and clinical faculty leadership, and reporting to the Imaging Manager, the Imaging Supervisor (IS) serves as a subject matter expert and is responsible for performing and/or overseeing the performance of all technical procedures within their respective modality sections. The responsibilities include coordination of patient scheduling and work flow, managing staffing assignments, providing oversight of operational activities, facilitating clinical research and educational activities, ensuring regulatory and accreditation compliance, participation in the development and achievement of departmental goals, and leads Quality Assurance/Quality Improvement activities. The IS will work with various members within the...

Job Ref:JR-3067 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$50,070.00 - $60,730.00 per year Overview Under close supervision, the Clinical Administrative Specialist I provides clinical administrative support to physicians, nurses, and other members of the care team in their clinical practices in support of Dana-Farber Cancer Institute’s mission. This role is a key member of the care team, facilitating real-time communication and providing accurate patient information to clinicians using various communication systems. Following established triage guidelines, the Clinical Administrative Specialist I routes patient and caregiver symptom management questions, general requests, and inquiries to the appropriate team member. The position assumes responsibility for various aspects of care coordination and serves as a liaison between...

Job Ref:JR-2118 Location:300 Boylston St, CHESTNUT HILL, MA 02459 Category:Operations Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview This position is 100% on-site Monday through Friday 8:30am-5pm. Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We...

Job Ref:JR-1600 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$49,700.00 - $54,700.00 per year Overview The Health Information Services Float is primarily responsible for managing the Release of Information (ROI) processes while supporting various functions within the Health Information services department. This role ensures the integrity, accuracy, and confidentiality of patient health information and provides excellent customer service to patients, clinical staff, and other stakeholders. As a float position, there is an expectation to perform duties related to release of information, scanning, and document control as needed. The position requires collaboration with various departments to meet and exceed patient, physician, and customer expectations. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing...

Job Ref:JR-2786 Location:20 Prospect St, MILFORD, MA 01757 Category:Operations Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$47,800.00 - $71,700.00 per year Overview The Practice Coordinator II provides superior customer service to all patients, family members, physicians and staff, including check-in and check-out services, updating patient information, answering non-clinical patient questions, and assisting patients with finding their way within the Cancer Center, in accordance with the DFCI Customer Service Standards. The practice coordinator may also assist with registration of new patients including the collection of demographic information and insurance information. Performs specific and more advanced duties and system routines Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering...

Job Ref:JR-2814 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Finance/Accounting Employment Type:Full time Work Location:Remote: 100% off site Salary/Pay Rate:$49,700.00 - $59,500.00 per year Overview The Financial Clearance Specialist serves as a patient liaison for pre-service financial clearance at Dana-Farber Cancer Institute (DFCI) and engagement throughout the patient’s financial experience. Reporting to, and under close direction of, the Access & Financial Engagement Supervisor, the Financial Clearance Specialist is responsible for managing all work related to financial clearance of new or prospective patients at DFCI and ongoing authorization for patients with out-of-network/high risk insurance plans. Working in a fast-paced, high-volume, dynamic environment, the Financial Clearance Specialist will demonstrate a strong understanding of payer coverage policies while applying appropriate payer guidelines to all aspects of out-of-network financial...

Job Ref:JR-281 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Boston Job Posting Location Salary/Pay Rate:$99,900.00 - $115,100.00 per year Overview The Senior Business Intelligence Analyst is responsible for independently delivering on multiple common tasks during a Business Intelligence project on time and of high quality. Depending on the skills and career goals of the analyst, these tasks would include either business consulting and visualization, or technical data design and analysis, or both. The Senior Business Intelligence Analyst is a quantitative analytics professional who specializes in delivering actionable insights and analytics to business users, leveraging an enterprise analytics framework, infrastructure, and operating modelRelevant business areas that could be supported by the analyst span across clinical and operational areas, including but not limited to clinical operations, nursing,...

Job Ref:JR-2466 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Pharmacy Employment Type:Full time Work Location:Onsite: occasional remote Salary/Pay Rate:$188,400.00 - $200,900.00 per year Overview The Senior Manager, Pharmacy oversees pharmacy operations to ensure high-quality patient care is provided in compliance with regulations, hospital policies, standard operating procedures (SOPs), and best practices. This role is responsible for leading and managing pharmacy department staff, developing and implementing pharmacy services, and collaborating with interdisciplinary teams to optimize medication management. The Senior Manager, Pharmacy plays a key role in strategic planning, quality assurance initiatives, and driving innovations in pharmacy practice to support the Institute’s mission. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are...

Job Ref:JR-914 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Onsite: occasional remote Salary/Pay Rate:$61,900.00 - $66,100.00 per year Overview The Research-Focused Patient Navigator improves equitable access to clinical research by curating trial options, proactively pre-screening and outreaching to patients across referral sites and DFCI Longwood, and providing end-to-end, patient-centered navigation from pre to post clinical trial enrollment. The role bridges clinicians, research staff, and patients to reduce logistical and social barriers, coordinate research navigation, complete participation assessment, and capture metrics that inform continuous improvement in trial access and enrollment for underrepresented patients in blood cancer clinical trials. The Hantel Lab is seeking a Research-Focused Patient Navigator to directly support adult medical oncology patients....

Job Ref:JR-2856 Location:300 Boylston St, CHESTNUT HILL, MA 02459 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview Shift hours: 6:30am-3pm (Monday-Friday) Reporting to the Practice Manager, this mission critical position is responsible for departmental administrative tasks and the review of complex patient appointment sets and associated lab work. The Lab Services Coordinator (LSC) works in a busy environment with a high patient volume, managing complex tasks while balancing multiple real-time priorities, and, when appropriate, acting as the escalation point for issues presenting at main reception. The LSC is an ambassador of the DFCI patient experience while efficiently managing the patient check-in process; uploading outside imaging into Epic, being responsible for offering exemplary customer service and resolving and triaging issues presented...

Job Ref:JR-2639 Location:10 Brookline Place, BROOKLINE, MA 02445 Category:Finance/Accounting Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$94,000.00 - $104,700.00 per year Overview Leads division level, financial planning efforts, budget analysis, monthly reporting and roster maintenance. Partners with complex divisions (>$5M annual operating budget, high touch expense management and roster management needs) to support operating budget development, monthly reporting and budget analysis. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health...

Job Ref:JR-2479 Location:10 Brookline Place, BROOKLINE, MA 02445 Category:Clinical Research Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$74,300.00 - $82,900.00 per year Overview This position's work location is fully remote with the ocassional time onsite as needed. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI). The Office of Data Quality (ODQ) provides research support to the Dana-Farber/Harvard Cancer Center with a focus on quality assurance, quality control, and process improvement. The cancer center is made up of 5 Boston institutions including Dana-Farber Cancer Institute, Brigham and Women’s Hospital, Beth Israel/Deaconess Medical Center, Boston Children’s Hospital, and Massachusetts General Hospital. Functions of ODQ include protocol subject registration and randomization, clinical research auditing, data and safety monitoring, quality control of DF/HCC initiated...

Job Ref:JR-2470 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Finance/Accounting Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$47,700.00 - $54,000.00 per year Overview The Patient Financial Counselor serves as point of contact for patients for financial matters related to access to services and engagement throughout their financial experience at Dana-Farber Cancer Institute (DFCI). Reporting to and with direction from the Access & Financial Engagement Supervisor, the Patient Financial Counselor is responsible for ensuring complete and accurate patient registrations, answering general insurance coverage questions, providing clear and accurate financial information and options, assisting patients with applying for MassHealth, selecting plans, preparing self-pay estimates, and collecting deposits and payments. This role requires a commitment to service excellence, the ability to work in a fast-paced environment,...

Job Ref:JR-2545 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Research Administration Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$89,000.00 - $101,100.00 per year Overview This position's work location is remote with occasional time onsite as needed. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI). The Division of Hematologic Neoplasia and Hematologic Malignancies in Medical Oncology is seeking a Senior Research Administrator to join our team. Our division continues to grow year after year supporting a wet lab division that includes 26 Independent Laboratories and six disease centers with 60 additional faculty across Leukemia, Lymphoma, Stem Cell Transplant and Cellular Therapies, Plasma Cell Neoplasias, Melanoma, and Hematology. The Senior Research Administrator is responsible for the management of complex research portfolios for multiple laboratories and completes...

Job Ref:JR-922 Location:21 27 Burlington Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Boston Job Posting Location Salary/Pay Rate:$96,900.00 - $111,000.00 per year Overview The Research Informatics Operations (RIO) team is looking for an experienced and enthusiastic Business Analyst II to coordinate, manage and support the information system needs of the Dana-Farber Cancer Institute (DFCI) research community. The Business Analyst II will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Client Services Team is to support the operations of the research program at Dana-Farber/Harvard Cancer Center, including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking.Incumbent will work on medium to large sized projects, to design, develop, implement, and support the overall support of the research...

Job Ref:JR-1721 Location:300 Boylston St, CHESTNUT HILL, MA 02459 Category:Imaging Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$108,700.00 - $122,100.00 per year Overview Working under the direction of the Senior Director and clinical faculty leadership, and reporting to the Imaging Manager, the Imaging Supervisor (IS) serves as a subject matter expert and is responsible for performing and/or overseeing the performance of all technical procedures within their respective modality sections. The responsibilities include coordination of patient scheduling and work flow, managing staffing assignments, providing oversight of operational activities, facilitating clinical research and educational activities, ensuring regulatory and accreditation compliance, participation in the development and achievement of departmental goals, and leads Quality Assurance/Quality Improvement activities. The IS will work with various members within the...

Job Ref:JR-25 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Pharmacy Employment Type:Full time Work Location:Boston Job Posting Location Salary/Pay Rate:$98,600.00 - $112,500.00 per year Overview The Pharmacy Senior Business Analyst is a quantitative analytics professional who specializes in delivering actionable insights and analytics to business users, leveraging an enterprise analytics framework, infrastructure, and operating model. The Pharmacy Senior Business Analyst is responsible for independently delivering on multiple common tasks during a project on time and of high quality supporting clinical and operational areas, including but not limited to, infusion operations, quality and patient safety, finance, pharmacy supply chain, and research. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer,...