5 jobs found

Overview:   Work Hours: 10:00 am to 7:00 pm Central time   Responsibilities Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions  Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned Drive service level attainment to departmental standards Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Recognize and respond accordingly to systemic customer-impacting problems Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client Understand and follow company and departmental guidelines and policies for customer interaction Maintain and promote consistent behaviors and delivery across the team Manage case backlog to departmental standards Effectively use knowledge base, along...

Overview: Job Purpose The Client Support Specialist acts as a Mortgage Industry specialist relevant to the use and application of ICE Mortgage Technology and services. The Client Support Specialist delivers resolutions, in a timely manner, and consistently, to address clients’ questions and concerns with the user interface, documents, and tools available in the ICE Mortgage product.     Responsibilities Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions  Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned Drive service level attainment to departmental standards Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Recognize and respond accordingly to systemic customer-impacting problems Participate in the product defect/enhancement closed loop process by accurately...

National Recruiter - Healthcare Staffing Location: Omaha, NE (Onsite Position - Not Eligible for Remote Work) Are you a driven, people-focused professional looking to grow your career in sales? Do you thrive in a fast-paced, high-energy environment where you can make a direct impact? If you have experience in B2B sales, customer service, retail, hospitality, or the service industry, this could be the perfect opportunity for you! Join our award-winning team, recognized as one of SIA's Best Staffing Firms to Work For and a Best Place to Work in Omaha. As a National Recruiter, you will play a key role in sourcing, recruiting, and managing top-tier healthcare professionals for contract assignments nationwide. This role combines relationship-building, sales, and problem-solving to connect healthcare talent with life-changing opportunities. What You'll Do: Engage & Build Relationships: Utilize lead databases, social media, referrals, and direct outreach to connect...

Overview: Job Purpose The Premier Services Manager develops a relationship based on white glove service and expert guidance to assigned clients. The Services Manager works in partnership with an assigned Premier Services Engineer to ensure the client attains value and meets their strategic technology goals in the use of ICE Mortgage Technology Solutions.  Guidance that is tailored to the needs of the client will focus on system health and performance, solution adoption, and strategic technical direction. The Services Manager thoroughly understands the client’s business and technical goals and is a trusted advisor to the client.   The ideal candidate is highly autonomous, possesses strong written and verbal communication skills, adapts quickly to new technologies, has excellent problem-solving skills, and has client focus. Can effectively gauge client impact and temperature to prioritize tasks and quickly shift focus throughout the day depending on priorities....

Overview: Job Purpose The Services Product Specialist supports Client Operations and partners with cross-functional teams. This role is responsible for end-to-end ownership of pre- and post-release activities, including go-to-market planning, technical requirements gathering, troubleshooting, and managing the post-release software defect and enhancement intake and triage process.  Key areas of responsibility include, but are not limited to TPO Connect, Developer Connect, and Encompass Business Service (EBS).   Responsibilities Execute pre- and post-release processes supporting Client Operations. Ensure delivery of information necessary for internal teams to plan and support changes and releases. Maintain collaborative relationships with ICE Mortgage Technology teams across Client Operations, Product & Engineering and other internal organizations. Identify and drive resolution of high-impact quality concerns. Manage, review, and triage incoming...