2 jobs found in Torrance, CA

About Pasona N A, Inc. Our Philosophy Based on our philosophy at the Pasona Group of solving the problems that society faces, our mission at Pasona N A is to support customers and job seekers in finding success in the U.S. Our goal is to be partners in the success of both companies that are expanding into the U.S. as well as job seekers. We feel a determination and sense of duty and are not afraid of taking on any challenge in order to achieve our goal. Job Overview: We are seeking a bilingual (Japanese/English) Senior Business Consultant to partner with our consulting team in driving projects through process, data, and technology solutions for external clients. The successful candidate should have strong leadership, project management skills, and possess experience in business analysis, process optimization, continuous improvement, and/or transformation of business and management processes . Key Responsibilities: 1. Consulting...

Customer Service Manager Yonex USA specializes in producing technologically advanced sports equipment to enable players, both amateur and professional, to play tennis, badminton, and golf at a higher level. The Customer Service Manager leads a team of representatives, overseeing daily operations, setting service standards, and ensuring high customer satisfaction by handling escalations, training staff, monitoring KPIs, and improving processes through feedback analysis, ultimately driving customer loyalty and retention. Responsabilities Supervise daily operations of the customer service team across channels Set individual and team goals aligned with department KPIs Provide coaching, feedback, and performance reviews to team members Manage escalated customer issues and ensure timely resolution Collaborate with other departments to improve service processes Oversee scheduling, staffing, and training for support team members Implement service tools, templates, and knowledge...