8 customer service jobs found in St. Augustine

Overview: Monday through Friday 8am to 5pm   The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans. Responsibilities: Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries. Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management. Takes and accurately records patient payments for balances during check-in or check-out. Accurately schedules patient appointments and...

Overview: This PRN position will float to varied Primary Care offices.   The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans. Responsibilities: Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries. Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management. Takes and accurately records patient payments for balances during check-in or check-out. Accurately...

Overview: The Registration Assistant performs imperative duties, including but not limited to appointment scheduling, registration, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, completing patient estimates and point-of-service collections, while maintaining patient relations and customersatisfaction. Responsibilities: Essential Responsibilities Patient Registration & Demographics Gather complete and accurate patient demographic information (e.g., name, DOB, SSN, address). Obtain the patient’s written consent for treatment. Insurance & Financial Data Collection Collect full and accurate information related to insurance, financial coverage, and workers’ compensation. Identify and document the appropriate subscriber and guarantor. Obtain copies of insurance cards and photo IDs. Pre-Registration & Insurance Verification Identify, verify, and complete insurance...

Overview: 9AM - 2PM    Monday - Thursday Whetstone location Every other Saturday Nocatee location   The Care Connect Guest Services Specialist role provides direct support to consumers and patients of the UF Health St. Johns Nocatee Health Village and the St. Augustine Care Connect office. This position will support Nocatee Community Space weekend operations by serving as a resource to connect consumers to the UF Health St. Johns programs and services and will assist in the oversight and booking of the Care Connect Community Space. The Care Connect Guest Services Specialist will have an energetic passion for health and is focused on providing excellent customer service. Responsibilities: Serves as primary UF Health St. Johns staff to support Nocatee Health Village weekend operations. Purchase office supplies and keep storage room stocked and organized. Maintain organizational files and documents. Answer phones and route calls to appropriate persons....

Overview: Sunday through Thursday 7am to 3:30pm   The Distribution Technician is responsible for the picking and delivery of POU system orders. Maintains warehouse area and inventory: performs routine checks for outdated stock, restock, delivery of supplies, and documentation. Responsibilities: Responsible for the accurate picking, and delivery for all par locations. Coordinates with POU system specialist information regarding expired items, stock outs, and overstock. Performs required checks for expiring goods on a scheduled basis so that outdating stock is not distributed throughout the clinical areas. Identifies outdating stock in accordance with POU policies and procedures and reports same to Pyxis System Specialist or Supervisor. Assists with the additional picking and set-up for delivery of weekly orders. Fills warehouse requisitions according to the schedule established for departmental requests. Verbally advises supervisor of any stock outages that need...

Overview: The Director of Ambulatory Specialty Care is responsible for the leadership and oversight of the specialty care offices in the UF Health St. Johns ambulatory enterprise. This includes, but is not limited to, the strategic, financial, operational, clinical and program objectives. This role ensures that the human, financial and material resources are mobilized and aligned to produce successful operational and clinical results and the building of a competitive market advantage in the following areas: financial outcomes, customer service, work force (physician and support staff), innovation (programs and research), strategic growth and alignment and integration with our population health and network management. The Director leads and promotes collaboration and integration with acute care sites, outpatient and outreach departments. Responsibilities: Owns development of business, financial and operational planning and execution both directly and through influence of various...

Overview: Monday through Friday 8am to 5pm   The Ambulatory Services Manager plans and directs the operational activities of the medical practices including staffing, practice growth and improvement, financial performance, work flow optimization, EMR efficiency, and customer service. Develops and leads adherence of organizational policies and procedures for all ambulatory practices. Accountable for operational and financial performance results of medical practices. Responsibilities: Coordinates operational activities on a daily basis, with emphasis on meeting service standards. Plans, organizes and oversees work schedules and assignments of support staff to meet operational needs. Facilitates patient flow through the practice and mediates any patient concerns, with emphasis on patient experience. Ensures the accuracy of patient-related activities such as registration, managed care referrals, the collection, recording and distribution of cash and check payments, medical...

Overview: The Financial Applications Analyst is a key Information Services Department resource for all financial systems throughout the organization. Leads the design, build, testing, support, maintenance and troubleshooting of assigned software applications and systems. Serves as a liaison between customers, Information Services staff, Business Office and vendors for software support issues. Works directly with all levels of the organization on projects, committees and teams to meet the overall information technology needs of the organization. Works on projects as requested with minimal oversight. The Financial Applications Analyst is responsible for assigned financial applications Responsibilities: Plans and coordinates the design, build, installation, upgrade, updates end user training of new and established Information Systems to maintain appropriate levels of technology and functionality as determined by UF Health St. Johns. Prioritizes, investigates and troubleshoots...