2 sales account manager jobs found in Schaumburg, IL

Overview: The Customer Account Manager is responsible for driving both the strategic growth and operational excellence of existing brokerage customers. This role combines commercial account management and shipper experience oversight, ensuring high levels of customer satisfaction, account growth, and operational performance. This position reports to Sr Shipper account managers, Operations manager or Director of operations. Responsibilities: Develop and manage strong, multi-level shipper relationships (3x3 coverage) to ensure long-term retention and account expansion. Drive organic revenue growth by identifying opportunities to increase volume, margin, and service adoption across FTL, LTL, and Intermodal modes. Deliver a high-level operational performance in alignment with customer KPIs, SLAs, and service expectations. Create and maintain account-specific business plans outlining goals, risks, and opportunities; present insights and pipeline updates to branch leadership....

Overview: The Carrier Development Specialist is responsible for leading the carrier lifecycle for NFI’s Brokerage division, including sourcing, onboarding, negotiating, and managing strategic carrier partnerships to achieve operational, service, and profitability goals. This position exercises independent judgment and discretion in evaluating, selecting, and developing carriers, making commercial and operational decisions that directly impact network capacity, cost management, and customer service delivery. The role reports to the Capacity Manager or Director of Capacity. Responsibilities: Carrier Development Exercise independent judgment in researching, analyzing, and selecting carrier partners aligned with NFI’s procurement standards and strategic objectives. Approve and onboard carriers, ensuring compliance with NFI’s qualification and risk requirements, with authority to manage, and offboard carriers that do not meet standards. Develop & maintain a pipeline of...