1 facilities jobs found in Schaumburg

Overview: The Customer Account Manager is responsible for driving both the strategic growth and operational excellence of existing brokerage customers. This role combines commercial account management and shipper experience oversight, ensuring high levels of customer satisfaction, account growth, and operational performance. This position reports to Sr Shipper account managers, Operations manager or Director of operations. Responsibilities: Develop and manage strong, multi-level shipper relationships (3x3 coverage) to ensure long-term retention and account expansion. Drive organic revenue growth by identifying opportunities to increase volume, margin, and service adoption across FTL, LTL, and Intermodal modes. Deliver a high-level operational performance in alignment with customer KPIs, SLAs, and service expectations. Create and maintain account-specific business plans outlining goals, risks, and opportunities; present insights and pipeline updates to branch leadership....