55 customer service jobs found in Saginaw, MI

Overview: The Denials Specialist is responsible for investigating and resolving denied insurance claims, ensuring timely resolution and optimal reimbursement for professional services performed at outpatient, urgent care or physician offices at Covenant HealthCare. This position will monitor and analyze quality of coding, compliance issues, billing, documentation and reimbursement and interpretation. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities:  - Analyze denied claims by identifying reasons for denial and verify claim information against payer policies and contracts.  - Resolve denials by determining appropriate actions and submitting appeals within specified deadlines.  - Compile supporting documentation and evidence to strengthen...

Overview: The Operating Room Registered Nurse uses the nursing process, develops a plan of nursing care and then coordinates and delivers care to patients undergoing operative procedures. Operating nurses have the requisite skills and knowledge to assess, diagnose, plan, intervene, and evaluate the outcomes of interventions. The Operating RN addresses the physiological, psychological, sociocultural, and spiritual responses of surgical patients. The RN is concerned with the patient’s safety as well as physiological and behavioral responses throughout the surgical experience. The RN is responsible for determining the education and competency level of assistive personnel to whom they are delegating. This individual works under the supervision of the Manager/Coordinator. The RN must possess excellent computer and organizational skills. The RN is responsible and accountable for assisting the patient to move as rapidly, uneventfully, safely, and effectively as possible through their...

Overview: The biller is responsible for prompt and accurate billing and follow-up for all hospital and related professional services provided to patients covered by third party payers, including: Medicare, Medicaid, Blue Cross, Commercial, Workers Compensation and all Managed Care Programs. Responsible to secure timely and accurate reimbursement from third party payers and patients based on appropriate billing and follow up activities. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to providing Extraordinary Care for Every Generation. Responsibilities: Resolves patient billing inquiries and problems, follows up on balances due from insurance companies and patients. Ability to assist patient/family with questions or concerns about their account as it pertains to payment/reimbursement and setting up payment contracts....

Overview: The Clerical Clinical Medical Assistant will function in both roles of providing clinical and administrative support to Providers, other healthcare professionals and patients. The role will require flexibility, adaptability, and the ability to perform multiple duties and multiple office locations within the same shift.   Primary clinical duties include completing vital screenings, recording patients' personal information and medical history and primary administrative duties include verifying patient insurance coverage, answering telephones, scheduling appointments and collecting co-payments upon completion of patients visit while adhering to confidentiality standards when working with patients.   Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation....

Overview: The role of the Registered Nurse includes leadership, direction and feedback to care team members, assessment, collaboration and coordination regarding plan of care, patient and family education, pain management, patient safety, and planning for patient discharge. This position will assist the patient to move safely and effectively through their hospital stay. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: Supports the organizations patient flow efforts through compliance to unit and Patient Services policies. Remains flexible in cooperation with 24-hour staffing patterns and scheduling needs for provision of care in all inpatient units. Communicates with patients and families in a professional, therapeutic, and courteous manner. Has...

Overview: The Clinical Pharmacist Informatics Program Administrator is responsible for selection, implementation, and adoption of clinical technology to support optimal clinical effectiveness and efficiency. Working in conjunction with other information technology (IT) staff, the clinical pharmacy informaticist is responsible for documenting, building, testing, and implementing new and existing functionality within the electronic medical record (EMR). This individual should be able to translate user requests and utilize their knowledge of clinical workflows, evidence-based practices, regulatory requirements, departmental policies and procedures to design and optimize build within the EMR. The clinical pharmacy informaticist is responsible for providing clinical input for IT projects including collection of data as well as gathering input from clinical leaders and frontline staff. This role may be required to manage specific aspects of IT projects. Works under the supervision of a...

Overview: The Professional Coder provides timely and accurate clinical and administration data to ensure optimal reimbursement for professional services performed at acute care, inpatient, outpatient, urgent care or physician offices to meet organizational needs.  This position is responsible for ICD10CM diagnosis, CPT-4 coding and charge entry related to coding, documentation, billing and reimbursement issues.  Works as a liaison between centralized billing staff, practice managers and office staff and may be required to meet with the office staff and physicians as needed.  This position is responsible for the monitoring the quality of coding and stays current on professional coding changes, compliance issues, billing, documentation, reimbursement and interpretation of coding/documentation rules.  Primary patient contact is only social. He/she d emonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the...

Overview: The Lead Senior Principal Trainer/Instructional Designer is responsible for the development and implementation of the training program for the respective applications in collaboration with applications and business lines. In collaboration with application teams and other Information Technology team members, assist in developing project plans and training calculators, monitor population to be trained, create content for training and collateral materials. Responsible for conducting employee educational classes and supporting organizational training needs including EMR implementations; will work collaboratively to promote the needs of the assigned division. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: Lead � Leads and coordinates...

Overview: The Associate is responsible for registering and ordering laboratory testing procedures from multiple locations, creating accounts, obtaining and verifying demographic and insurance information, and interpreting physician laboratory orders. This Associate obtains and verifies that requisitions and specimens include adequate information for patient identity, payment and diagnosis. This person determines specimen adequacy for testing. The training insures the skills required for proper specimen collection, handling and processing. A Laboratory Client Services Associate demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to Extraordinary Care for Every Generation. Responsibilities: Provides excellent Customer Service: Promote a positive first impression. Answer customer questions related to admissions,...

Overview: The role of the Physical Therapist is to provide therapy services to homebound patients who have difficulty with functional activities related to mobility. Therapy will be designed and adapted for the physically and/or mentally challenged patient to promote restoration of useful function. This individual is responsible for providing physician ordered therapy and participates in the development of the physical therapy program. He/she also teaches other health care professionals, the patient/caregiver and others how to carry out the prescribed therapy activities.   The Physical Therapist demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to Extraordinary Care for Every Generation. Responsibilities: Evaluates patients by applying diagnostic/prognostic muscle, nerve, joint and functional abilities assessments....

Overview: The role of the Registered Nurse includes leadership, direction and feedback to care team members, assessment, collaboration and coordination regarding plan of care, patient and family education, pain management, patient safety, and planning for patient discharge. This position will assist the patient to move safely and effectively through their hospital stay.   Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: Supports the organizations patient flow efforts through compliance to unit and Patient Services policies. Remains flexible in cooperation with 24-hour staffing patterns and scheduling needs for provision of care in all inpatient units. Communicates with patients and families in a professional, therapeutic, and courteous...

Overview: The role of the Registered Nurse includes leadership, direction and feedback to care team members, assessment, collaboration and coordination regarding plan of care, patient and family education, pain management, patient safety, and planning for patient discharge. This position will assist the patient to move safely and effectively through their hospital stay. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: Supports the organizations patient flow efforts through compliance to unit and Patient Services policies. Remains flexible in cooperation with 24-hour staffing patterns and scheduling needs for provision of care in all inpatient units. Communicates with patients and families in a professional, therapeutic, and courteous manner. Has...

Overview: As a member of the Resource Team, it is expected that the RN will strive to achieve the highest standards of excellence every day, demonstrating: •Exemplary Covenant Values •Outstanding Clinical Skills •Amazing Flexibility   The role of the Registered Nurse includes leadership, direction and feedback to care team members, assessment, collaboration and coordination regarding plan of care, patient and family education, pain management, patient safety, and planning for patient discharge. This person will assist the patient to move safely and effectively through their hospital stay. The Registered Nurse demonstrates excellent customer service. He/She upholds the standards contained in the Vision, Mission and Values of Covenant, and commits to Extraordinary Care for Every Generation. Responsibilities: Supports the organizations patient flow efforts through compliance to unit and Patient Services policies. Remains flexible in cooperation with 24-hour staffing...

Overview: The role of the Registered Nurse includes leadership, direction and feedback to care team members, assessment, collaboration and coordination regarding plan of care, patient and family education, pain management, patient safety, and planning for patient discharge. This position will assist the patient to move safely and effectively through their hospital stay. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: Supports the organizations patient flow efforts through compliance to unit and Patient Services policies. Remains flexible in cooperation with 24-hour staffing patterns and scheduling needs for provision of care in all inpatient units. Communicates with patients and families in a professional, therapeutic, and courteous manner. Has...

Overview: The Graduate Nurse is responsible and accountable for assisting the patient to move safely and effectively through the hospitalization. The primary Graduate Nurse responsibilities include leadership, direction and feedback to care team members; assessment, collaboration and coordination regarding plan of care; patient and family education; pain management; patient safety; and planning for patient discharge under the direct supervision of a Registered Nurse mentor.  Performs other duties as assigned. The Graduate Nurse is a temporary status pending Registered Nurse licensure and successful completion of the Michigan Registered Nurse Board examination within 45 days of hire for external candidates or GN status change for internal hires. Retention following failure of the State Boards will be at the Manager’s discretion. A failed RN Board exam must be repeated no later than two weeks following the 45 day waiting period. Demonstrates excellent customer service performance...

Overview: The role of the Registered Nurse includes leadership, direction and feedback to care team members, assessment, collaboration and coordination regarding plan of care, patient and family education, pain management, patient safety, and planning for patient discharge. This position will assist the patient to move safely and effectively through their hospital stay. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: Supports the organizations patient flow efforts through compliance to unit and Patient Services policies. Remains flexible in cooperation with 24-hour staffing patterns and scheduling needs for provision of care in all inpatient units. Communicates with patients and families in a professional, therapeutic, and courteous manner....

Overview: The role of the Registered Nurse includes leadership, direction and feedback to care team members, assessment, collaboration and coordination regarding plan of care, patient and family education, pain management, patient safety, and planning for patient discharge. This position will assist the patient to move safely and effectively through their hospital stay. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities:   Supports the organizations patient flow efforts through compliance to unit and Patient Services policies.   Remains flexible in cooperation with 24-hour staffing patterns and scheduling needs for provision of care in all inpatient units.   Communicates with patients and families in a professional, therapeutic, and courteous...

Overview: As an integral member of the interdisciplinary team, the Clinical Pastoral Education (CPE) Resident provides spiritual and emotional support to patients, families, and staff, respectful of their cultural and religious beliefs.   The CPE Resident demonstrates excellent customer service performance in that his/her attitude and actions are always consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: ***Participates in the complete CPE program at Covenant HealthCare.*** Be in a serious process of personal and professional growth, by utilizing the clinical method of learning with small group and individual supervision. Provide professional pastoral care in specific areas or units of Covenant HealthCare, as assigned by the CPE Certified Educator (CE) & Director of Pastoral Care & Education Department. Familiarization and...

Overview: The Professional Coder provides timely and accurate clinical and administration data to ensure optimal reimbursement for professional services performed at acute care, inpatient, outpatient, urgent care or physician offices to meet organizational needs. This position is responsible for ICD10CM diagnosis, CPT-4 coding and charge entry related to coding, documentation, billing and reimbursement issues. Works as a liaison between centralized billing staff, practice managers and office staff and may be required to meet with the office staff and physicians as needed. This position is responsible for the monitoring the quality of coding and stays current on professional coding changes, compliance issues, billing, documentation, reimbursement and interpretation of coding/documentation rules. Primary patient contact is only social. He/she demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards...

Overview: The Care Management Patient Navigator Educator is responsible for providing support for care coordination services to both moderate and high-risk patients with acute and chronic illnesses in a primary care setting through education and collaboration with the healthcare team. As an Educator implements and evaluates orientation needs, acts as a resource change agent, professional role model, mentoring new staff, assists and constantly evaluates patient navigator practice. This person coordinates departmental educational activities as assigned. This position will optimize health and management of chronic conditions to prevent/minimize long term complications to patients, assist patients with community resources, medication cost assistance, social determents of health, and coordination of patient appointments. Will serve as a member of the patients care team working closely with Care Management Specialist, Care Connect, Behavioral Health Specialists, providers, and medical...