97 customer service jobs found in Saginaw

Overview: The Operating Room Registered Nurse uses the nursing process, develops a plan of nursing care and then coordinates and delivers care to patients undergoing operative procedures. Operating nurses have the requisite skills and knowledge to assess, diagnose, plan, intervene, and evaluate the outcomes of interventions. The Operating RN addresses the physiological, psychological, sociocultural, and spiritual responses of surgical patients. The RN is concerned with the patient’s safety as well as physiological and behavioral responses throughout the surgical experience. The RN is responsible for determining the education and competency level of assistive personnel to whom they are delegating. This individual works under the supervision of the Manager/Coordinator. The RN must possess excellent computer and organizational skills. The RN is responsible and accountable for assisting the patient to move as rapidly, uneventfully, safely, and effectively as possible through their...

Overview: The biller is responsible for prompt and accurate billing and follow-up for all hospital and related professional services provided to patients covered by third party payers, including: Medicare, Medicaid, Blue Cross, Commercial, Workers Compensation and all Managed Care Programs. Responsible to secure timely and accurate reimbursement from third party payers and patients based on appropriate billing and follow up activities. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to providing Extraordinary Care for Every Generation. Responsibilities: Resolves patient billing inquiries and problems, follows up on balances due from insurance companies and patients. Ability to assist patient/family with questions or concerns about their account as it pertains to payment/reimbursement and setting up payment contracts....

Overview: The Clerical Clinical Medical Assistant will function in both roles of providing clinical and administrative support to Providers, other healthcare professionals and patients. The role will require flexibility, adaptability, and the ability to perform multiple duties and multiple office locations within the same shift.   Primary clinical duties include completing vital screenings, recording patients' personal information and medical history and primary administrative duties include verifying patient insurance coverage, answering telephones, scheduling appointments and collecting co-payments upon completion of patients visit while adhering to confidentiality standards when working with patients.   Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation....

Overview: The role of the Registered Nurse includes leadership, direction and feedback to care team members, assessment, collaboration and coordination regarding plan of care, patient and family education, pain management, patient safety, and planning for patient discharge. This position will assist the patient to move safely and effectively through their hospital stay. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: Supports the organizations patient flow efforts through compliance to unit and Patient Services policies. Remains flexible in cooperation with 24-hour staffing patterns and scheduling needs for provision of care in all inpatient units. Communicates with patients and families in a professional, therapeutic, and courteous manner. Has...

Overview: The Clinical Pharmacist Informatics Program Administrator is responsible for selection, implementation, and adoption of clinical technology to support optimal clinical effectiveness and efficiency. Working in conjunction with other information technology (IT) staff, the clinical pharmacy informaticist is responsible for documenting, building, testing, and implementing new and existing functionality within the electronic medical record (EMR). This individual should be able to translate user requests and utilize their knowledge of clinical workflows, evidence-based practices, regulatory requirements, departmental policies and procedures to design and optimize build within the EMR. The clinical pharmacy informaticist is responsible for providing clinical input for IT projects including collection of data as well as gathering input from clinical leaders and frontline staff. This role may be required to manage specific aspects of IT projects. Works under the supervision of a...

Overview: The Professional Coder provides timely and accurate clinical and administration data to ensure optimal reimbursement for professional services performed at acute care, inpatient, outpatient, urgent care or physician offices to meet organizational needs.  This position is responsible for ICD10CM diagnosis, CPT-4 coding and charge entry related to coding, documentation, billing and reimbursement issues.  Works as a liaison between centralized billing staff, practice managers and office staff and may be required to meet with the office staff and physicians as needed.  This position is responsible for the monitoring the quality of coding and stays current on professional coding changes, compliance issues, billing, documentation, reimbursement and interpretation of coding/documentation rules.  Primary patient contact is only social. He/she d emonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the...

Overview: The Medical Technologist demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to Extordinary care for Every Generation. This individual had documented training appropriate for the testing performed prior to analyzing patient specimens. Testing includes waived, moderate complexity; and those high complexity tests authorized by the Laboratory Medical Director. The training insures the skills required for proper specimen collection, handling and processing. This includes knowledge of laboratory procedures, proper instrument use, preventative maintenance, troubleshooting and calibration, a working knowledge of reagent stability and storage and ability to implement quality control policies. The individual possesses an awareness of the factors that influence test results and the skills required to assess and verify the...

Overview: The Lead Senior Principal Trainer/Instructional Designer is responsible for the development and implementation of the training program for the respective applications in collaboration with applications and business lines. In collaboration with application teams and other Information Technology team members, assist in developing project plans and training calculators, monitor population to be trained, create content for training and collateral materials. Responsible for conducting employee educational classes and supporting organizational training needs including EMR implementations; will work collaboratively to promote the needs of the assigned division. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: Lead � Leads and coordinates...

Overview: The Associate is responsible for registering and ordering laboratory testing procedures from multiple locations, creating accounts, obtaining and verifying demographic and insurance information, and interpreting physician laboratory orders. This Associate obtains and verifies that requisitions and specimens include adequate information for patient identity, payment and diagnosis. This person determines specimen adequacy for testing. The training insures the skills required for proper specimen collection, handling and processing. A Laboratory Client Services Associate demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to Extraordinary Care for Every Generation. Responsibilities: Provides excellent Customer Service: Promote a positive first impression. Answer customer questions related to admissions,...

Overview: The Respiratory Care Extern demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to Extraordinary Care for Every Generation.     This individual works under the direct supervision of a Registered Respiratory Therapist (RRT) mentor while carrying out designated skills that she/he has had in educational programs and/or orientation and has demonstrated competence to her/his unit manager or RRT mentor.   The individual will work tandem with a Registered Respiratory Therapist in COVID units.   The extern program is designed to provide a respiratory student an opportunity to become more comfortable in the hospital setting, gain skills in organizing their work, compliment learning provided in their educational program. At the conclusion of the extern program there is an option to continue employment at the manager’s...

Overview: The CT Technologist demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. This individual, under indirect supervision, is responsible for performing and assisting with advanced computer tomography (CT) applications for medical cross-sectional imaging for interpretation by a Radiologist. (S)he provides appropriate patient care and recognizes patient conditions essential for successful completion of the procedure. Responsibilities: Models Covenant�s Mission, Vision and WE CARE Values of Extraordinary Care for Every Generation. Has clinical contact with patients in all age groups (neonatal, infant, pediatric, adolescent, adult, geriatric) and is able to appropriately assess, care for and treat them according to the age appropriate care guidelines as defined by...

Overview: Summary The Cytotechnologist demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to Keeping our Promise of Caring. This individual is responsible for performance and reporting results promptly and proficiently on tests and patient specimens. Perform quality control procedure, instrument checks and maintenance, quality assurance studies and help maintain appropriate records as needed. Help as directed with research, new procedures, training and orientation. Comply with Covenant policies and procedures and help maintain a safe and efficient workplace. Insures assigned service meet CLIA 1988 accreditation standards and OSHA safety standards and provides quality service in an expeditious manner. Responsibilities: Responsibilities Performs all cytologic tests ordered by a physician using automated and/or manual...

Overview: The Radiographer demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. This individual, under supervision, performs radiological examinations for the interpretation of a Radiologist; maintains patient files for future reference. The Radiographer has clinical contact with patients in all age groups (neonatal, infant, pediatric, adolescent, adult, geriatric) and is able to appropriately assess, care for and treat them according to the age appropriate care guidelines as defined by Covenant HealthCare. Responsibilities:   Models Covenant's Mission, Vision and WE CARE Values of Extraordinary Care for Every Generation. Has clinical contact with patients in all age groups (neonatal, infant, pediatric, adolescent, adult, geriatric) and is able to appropriately...

External Job Description: Retail Supervisor - Inventory   Starting Wage From:  $19.00 - $21.00 Part Time:   Ability to work varied, traditional and non-traditional flexible hours.  The more you are available, the more you can earn! If you know how to show up, stay disciplined, coach and train for accuracy and consistency, you already have what it takes to excel here.   This role is perfect for people who love to train and drive for results. Benefits of Working with WIS   Hiring Now! Career Growth : If you are looking for career and promotion opportunities, you can count on us! Referral bonuses -  Get paid $200 for each referral for referring to friends Clear expectations and paid training Employee-paid Health, Vision, Dental, Life & Disability Plans available at competitive group rates 401k plan Opportunities for  paid travel  and occasional overnight stays Supportive leadership  - Join a supportive environment where diversity is...

Overview: The role of the Health Unit Coordinator includes a variety of receptionist, secretarial, and unit operational duties for an assigned patient care unit. A primary aspect of this role includes positive relations with patients, guests, physicians, co-workers and other departments.   The Health Unit Coordinator demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: Remains flexible in cooperation with 24-hour staffing patterns and scheduling needs for provision of care in all inpatient units. Models Covenant�s Mission, Vision and Values of keeping our commitment to Extraordinary Care for Every Generation. Demonstrates excellent customer service. Establishes and maintains effective working relationships with all health care team members,...

Overview: The MRI Technologist demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. This individual, under limited supervision, operates Magnetic Resonance Imaging equipment to produce and film scans of anatomical structures for diagnostic interpretation by a Radiologist. Responsibilities: Contributes to organization success targets for net operating margin. Models Covenant’s Mission, Vision and WE CARE Values of Extraordinary Care for Every Generation. Has clinical contact with patients in all age groups (neonatal, infant, pediatric, adolescent, adult, geriatric) and is able to appropriately assess, care for and treat them according to the age appropriate care guidelines as defined by Covenant HealthCare. Prepares patient for procedures, providing instructions to...

Overview: The Dialysis Tech is a trained specialist that is proficient in ordering and maintaining supplies and equipment needed in the inpatient care areas. They will facilitate transport of patients to and from the dialysis unit and communicate such coordination of patient transfers with the transport and dialysis staff. Demonstrates excellent customer service performance in that his/her attitude and actions are consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: Responsible for TABLO dialysis supply and machine maintenance by monitoring par levels and ordering supplies including straws, testing strips, flushes, and any other inventory with the machine. Demonstrates proficiency in checking machines for chemical disinfectant and heating cycles, water sampling, and filter changes. Must be knowledgeable about the operation of equipment necessary to perform...

Overview: The role of the Attendant/Aide is to comply with the standards of performance for the environmental upkeep of Covenant HealthCare. This includes cleaning of all patient, non-patient, support and other areas of the facility; while working in compliance with mandated regulations and standards regarding infection prevention and control, sanitation, and overall cleanliness. The Attendant/Aide assists in the upkeep and maintenance of the facility by reporting items needing fixing or repair to the appropriate person(s). The Attendant/Aide demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: Total environmental cleaning of assigned area(s): Discharged patients In-room patients Room change patients Non-patient areas Support areas Strips bed linens and...

Overview: The Security Officer is responsible for maintaining a safe and secure work environment free of hazards for Covenant HealthCare patients, guests, partners, buildings and grounds.   Security Officer demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: � Assures the physical safety of patients, guests and partners on the premises according to established safety guidelines. � Monitors and assists with safety and security programs adherent regulatory requirements (Fire drills, Safety and Hazard Inspections, Fire Extinguisher inspections, Emergency Preparedness exercises,�Panic alarm inspections) as assigned.� � Investigate incidents involving security of the facilities using good oral, written and observation skills. �...

Overview: The Central Educational Specialist (CES) is responsible for improving the quality of patient care delivered through education and collaboration with the healthcare team. As a centralized educator, the CES plans, implement s , and evaluates general patient services orientation, in-service education and continuing education activities. The CES acts as a change agent, professional role model, mentors new staff, and nursing practice and patient advocate. This position coordinates organizational and departmental educational activities as assigned. Demonstrates excellent customer service performance in that his/her attitude and actions are , at all times , consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: Demonstrates excellent customer service. Coordinates, plans, implements , and evaluates core orientation and training....