Apr 14, 2026
Overview:
The Customer Service Specialist is responsible for processing and completing internal and external referrals, acts as primary liaison between external agencies and internal agency departments and completes all required administrative paperwork and data entry for customer records. Coordinates all activities related to initial intake, level of care screening, insurance verification and payment coordination. Regularly interfaces face-to-face and by telephone with customers as well as with all agency and County electronic systems connected to client care and billing. Supports requirements related to County and State Access requirements.
Responsibilities:
Answers phones and obtains all information related to initial request for services, referral source, basic demographics, and insurance/payment responsibility Completes comprehensive phone screens and utilizes comprehensive knowledge of the Agency’s continuum of care to make initial referral recommendations...
Pacific Clinics
Sacramento, CA