9 jobs found in Rancho Palos Verdes

Overview:   With an energetic and positive demeanor and an anticipatory service mindset, reservations sales lead agent handles high volume phone calls selling with enthusiasm, process tracking reports, detail downloaded reservations from central reservations while ensuring high customer satisfaction. Assists Reservations Supervisor and Reservations Manager with new hire training, ongoing training, reconciliations and reporting. Responsibilities: Answer incoming calls in less than three rings in a professional demeanor following resort quality standards and adhering to the Aspire Reservations Sales Funnel to achieve a 90% or higher score on all sales calls, convert the caller to a booking and generate the highest revenue possible. This includes offering and booking ancillary revenue. Process internal reservations requests, call backs, e-mails and faxes. Input reservations and revisions from direct phone bookings, SynXis (booking engine) and other third-party sites into...

Overview:     Primary responsibility is to assist the Spa Director in providing leadership, direction and supervision of staff in the daily operations of the Spa, including, but not limited to, massage therapists, aestheticians, and salon.  They will assist in overseeing the coordination of all providers, be directly involved in scheduling, as well as product inventory and ordering.  The position will directly supervise:  massage therapists and aestheticians, while also assisting in providing consistent leadership to the Salon, Spa coordinator and Attendant team. Responsibilities: Full working knowledge of spa, wellness and fitness treatments/programs. Be aware of advancements in the field and be involved in making decisions on new treatments and products that will continue to make the Spa a showcase feature. Understand and be well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests....

Overview: The Assistant Spa Director supports the overall leadership, financial performance, and day-to-day operations of the Spa & Wellness operation. This role partners closely with the Spa Director to ensure exceptional guest experience, strong team engagement, operational excellence, and achievement of revenue and profitability goals. The Assistant Spa Director acts as a visible leader on the floor, providing coaching, accountability, and hands-on operational support while helping to drive strategic initiatives across spa, fitness, and retail. Responsibilities: Operations & Guest Experience Support daily spa operations, ensuring seamless service delivery across all guest touchpoints Actively resolve guest concerns and recovery opportunities with professionalism and empathy Ensure adherence to Forbes/LQA standards, brand standards, and internal SOPs Maintain a strong presence on the floor during peak periods, weekends, and special events...

Overview:     We are seeking an experienced massage therapist (full time) with a passion for wellness, exceptional service, and a commitment to delivering an unparalleled guest experience. Responsibilities: Perform spa treatment services as outlined in spa treatment protocols Demonstrate a  high level of guest service Participate in all spa treatment and service training programs Assist guests with home care program and products Communicate effectively with peers, management, line and front of the house employees Be courteous to all guests and coworkers Regularly attend meetings (including): daily communication, service, weekly staff meeting, monthly department meetings Maintain all sanitation and HACCP documentation in accordance California & DH&R health codes Practice effective listening (seek to understand) Perform related duties as required Perform duties in a safe manner, routinely observing all safety procedures. Report...

Overview:   The Senior Leisure Sales Manager is entrusted with cultivating and sustaining robust relationships with key stakeholders, including travel advisors, agency owners, consortia program managers, and influencers. This role plays a pivotal part in shaping the strategic vision and ensuring the successful execution of leisure room sales for a portfolio encompassing 582 guest rooms, suites, casitas, villas, and bungalows. The manager will focus on a diverse range of primary market segments, including Retail, Consortia, Wholesale/FIT, and emerging discount channels such as online travel agencies, private auction platforms, and other evolving digital sales outlets. This position required an on-property presence, where the Sr. Leisure Sales Manager will engage directly with clients and VIPs, conducting property tours and overseeing every aspect of the guest experience. Additionally, the role involves extensive travel and entertainment responsibilities, reflecting the dynamic and...

Overview:     Supervise, train and inspect the performance of In Room Dining Staff, ensuring that all procedures are completed to the Hotel standards. Assist where necessary to ensure optimum service to guests. Continually exemplify the attributes of property leadership corresponding to the culture of Terranea Resort, while leading through a hands-on, lead-by-example style that creates and fosters a positive work environment. Responsibilities: Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring...

Overview: The Project Manager will play a vital part in ensuring the owners and developers original resort design concept is kept intact.  The position is responsible for managing capital project planning, oversight of all capital projects and special projects, to include, but are not limited to – architectural compliance, selection of vendors/construction partners, projects are within budget and completed in a timely manner.  Manage the capital budget ensuring all purchase orders are completed and processed correctly.  Develop and maintain professional relationship with all local and state government agencies.  Ability to multi-task is paramount since this position will be working on several projects and for several people simultaneously. Department is fast paced and position will require the ability to organize efficiently, manage multiple tasks at the same time and effectively prioritize. While we work as a team, the resort thrives on independent thinkers who are self-reliant,...

Overview:   To provide an exceptional guest experience.  Greet guests, schedule all spa & salon appointments, confirm guest appointments, escort guests to guest lounges, handle and process cash, understand treatments, reservations, booking times, and retailing. Responsibilities: Perform all duties in a safe manner, observing all safety procedures and report all accidents and injuries in a timely manner. Be responsible for the cleanliness of the immediate work area as well as the general property. Be attentive to any objects, conditions, or actions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions. Be courteous to all guests and fellow associates. Communicate effectively with peers, management, line and front of the house employees. Practice effective listening (seek to understand). Performs related duties as required. Additional Duties & Responsibilities: Book and schedule services for Spa...

Overview:     The Assistant Food & Beverage Manager at Terranea Resort will supervise, train and inspect the performance of the Lobby Bar, ensuring that all procedures are completed to the hotel's standards.  Assist all guests at Lobby Bar facilities with seating and requests courteously and efficiently, according to standards.  Maintain the cleanliness and organization of all supplies, equipment and work areas and ensure guest safety and enjoyment. Assist where necessary to ensure optimum service to guests.  Responsibilities: Assist in supervising, train and inspect the performance of the Lobby Bar, ensuring that all procedures are completed to the hotel's standards. Maintain the cleanliness and organization of all supplies, equipment, work areas, and ensure guest safety and enjoyment. Enforces high standards of hygiene and sanitation within the outlets Ensures the security of monies, credit and financial transactions Supervises the performance,...