3 jobs found in Provo, UT

Overview: Job Purpose   Intercontinental Exchange, Inc. (“ICE”), a global provider of financial services and technology, is seeking a Sr. Client Support Operations Manager to join our Client Support team in Provo, UT. This role is responsible for managing support resources across a portfolio of Real Estate Technology solutions, including Simplifile, MERS, our Multiple Listing Service (MLS) suite of applications, Property Data products (such as Automated Valuation Models and SiteX data), and our Tax Certification services. The Sr. Client Support Operations Manager will report to the Director, Client Support and will be responsible for (1) overseeing the allocation and performance of support resources, (2) ensuring consistent delivery of high-quality client service across multiple product lines, and (3) driving operational excellence through process improvement, training, and collaboration with internal stakeholders.   Responsibilities Manage and optimize support...

Overview: Job Purpose Intercontinental Exchange is seeking a motivated, result-oriented End User Computing (EUC) Analyst to be part of a global team responsible for supporting and advancing our global corporate computing environment. The EUC group touches every aspect of ICE’s fast-paced, dynamic culture and utilizes cutting-edge technology to provide for the needs of our users and the company as a whole. The ideal candidate is technically proficient, possesses an eager attitude, excellent communication skills and a consistently professional demeanor.   ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange.           The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As...

Overview: Job Purpose The Service Executives (SE) serve as the primary liaison and relationship manager for their assigned clients with the primary goals of providing client satisfaction, supporting clients’ business requirements, resolving issues, and mitigating escalations. They represent Client Support to clients and within ICE Mortgage Technology, Inc. and provide direction and leadership to frontline consultants on issues relating to their clients.   Each SE supports a different number of clients based on complexity, the number of ICE Mortgage Technology, Inc. products the client utilizes, etc.  They can range from supporting 1 to 15 clients.   Responsibilities The Service Executive performs the following actions to manage the business and support relationships with their clients: Meet regularly with clients to provide updates and discuss monthly Support Work collaboratively with Sales Account Director to manage client relationship Coordinate support within Black...