Mar 07, 2026
Overview:
The Customer Service Liaison (CSL) is a non-clinical member of the healthcare team who is responsible for performing a variety of integral activities and assisting the unit nursing leadership team to meet unit, departmental and organizational objectives. The CSL assists with the overall coordination, planning, development and implementation of assigned unit projects and is responsible, in partnership with the Nurse Manager, for promoting and maintaining a high level customer experience for all patients and families who receive care within the nursing unit.
Responsibilities:
Maintains current knowledge of relevant protocols and procedures regarding the patient experience.
Prioritizes and organizes own work based on collaboration with unit leadership team as well as established hospital guidelines, policies and protocols.
Independently, and in consultation with unit leadership, solves complex problems related to unit operations and customer service events.
Compiles and...
Carle Health
Peoria, IL, USA