7 jobs found in Owosso, MI

Help Desk Technician I JOB SUMMARY Under direct supervision of the Director of Information Services the Help Desk Technician serves as the primary person responsible for telephone and email support to users with both hardware and software issues. Facilitate prompt resolution of all support issues and questions. Direct customer problems to the proper Information Services (IS) staff to resolve problems efficiently. Follow up and communicate with customers to ensure closure and customer satisfaction. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care. PRIMARY JOB RESPONSIBILITIES Provides excellent customer service within established timeline guidelines. Answers the help desk phone, logging calls in the Help Desk Ticketing system in a timely...

Phlebotomist / Tech Assistant Lab - Main Lab JOB SUMMARY Perform phlebotomy and assist laboratory technicians in performing routine laboratory tests and related duties in the Clinical Laboratory. These duties include: Microbiology set-ups; preparation of solutions; collection of specimens for analysis; distribution of laboratory data; performance of clerical and courier functions. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care. PRIMARY JOB RESPONSIBILITIES Collect bacteriological specimens. Obtain specimens (blood, urine, other) from inpatients, outpatients, nursing homes and private homes in accordance with policy. Distribute samples to appropriate testing areas of laboratory. Set up microbiology specimens following prescribed...

Assistant Manager - MMA JOB SUMMARY Responsible for overseeing specified areas of the office in collaboration with the Practice Manager. Works under the supervision of the Practice Manager. Primary responsibilities include ensuring patients receive friendly, efficient service, and maintaining efficient flow of the overall office. Additionally, working with other supervisors, departments, and service lines to achieve operational goals as defined by the practice leadership. Communicates effectively to provide support within the practice and exceptional customer service to patients. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care. PRIMARY JOB RESPONSIBILITIES Responsible for ensuring patients receive friendly, efficient service, and timely...

Director of Access Services JOB SUMMARY The Director of Access Services works closely with the Director of PFS, Director of HIM and MMA Practice Managers to improve revenue capture and reduce denials related to eligibility, patient intake, and collections. This role focuses on frontend processes, ensuring accurate registrations, insurance verifications, prior authorizations and pre-collections. Responsibilities include tracking issues, creating training programs, leading quality improvement initiatives for the front-line staff. This position demands strong communication skills and a deep understanding of how front-end workflows impact the entire revenue cycle. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care. PRIMARY JOB RESPONSIBILITIES...

Director of Patient Financial Services JOB SUMMARY The Director of Patient Financial Services, under direction of the AVP of Finance, provides leadership, direction, and administrative oversight to all hospital leadership for revenue cycle functions such as: Facility and Professional billing, Credentialing, Accounts Receivable and collections process. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care. PRIMARY JOB RESPONSIBILITIES Plans and directs the activities of the Patient Financial Services Department and the Professional billing services department. Manages and directs the credentialing area which includes physicians, APPs, practice locations, Home Health, Hospice and the main hospital. Creates and implements policies and...

Clinical Research Manager JOB SUMMARY Under general supervision, The Clinical Research Manager (CRM) is responsible for managing the overall direction, planning, execution and oversight of research projects. Project management includes strategic planning, budget and resource management, data collection and clinical operational activities. The CRM establishes methods to implement and support clinical research, ensures timely submission of contract deliverables and processing of clinical agreements. Strives for superior performance by consistently providing a product, or service to leadership, and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care. PRIMARY JOB RESPONSIBILITIES Analyze and develop study protocols to establish best clinical practice. Review protocols for consistency, identifies forms for data collection and...

Patient Financial Services Specialist Job Summary Primarily responsible for posting all Third Party Payer payments both electronically and manually. Assists with answering the Patient Financial Services Call line and sending account information daily to contracted vendors. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care Job Relationships Responsible to: Patient Financial Services Manager; Revenue Cycle Director Workers Supervised: None Inter-relationships: Patient Access; MMA billing staff, other hospital departments; contracted vendors; internal and external customers Primary Job Responsibilities 1. Daily processes Third Party Payer electronic 835 remit files and/or...