2 mortgage processor jobs found in Omaha

Overview: Working Hours: M-F from 10:30am - 7:00pm CT.    Responsibilities Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions  Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned Drive service level attainment to departmental standards Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Recognize and respond accordingly to systemic customer-impacting problems Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client Understand and follow company and departmental guidelines and policies for customer interaction Maintain and promote consistent behaviors and delivery across the team Manage case backlog to departmental standards Effectively use knowledge base, along with...

Overview: Job Purpose The Premier Services Engineer is responsible for the successful delivery of standard and client-specific program deliverables. The PSE must balance priorities, develop and execute tactical and strategic action plans, and meet the commitments of the program and client expectation. The Engineer must be fluent in problem-diagnosis and troubleshooting of highly complex workflows and integrations related to one or more ICE technologies. The Engineer will coordinate, form, and lead cross-functional virtual teams required to address client-reported problems. The Engineer will apply their breadth and depth of technical knowledge of ICE Mortgage Technology solutions, platform technologies, and business workflow to troubleshoot and address client concerns holistically.   Responsibilities Drive resolution of complex production issues, including escalation management, system testing, facilitation of strategy sessions, and transfer of knowledge. Acquire and grow...