1 jobs found in Norwich

Collections Specialist East Coast Remote Essential Functions: Experience with high volume B2B calls to take notes; update account status and customer information Adhere to consumer protection laws and FHC’s standard practices and policies Research and identify issues attributing to account delinquency and resolve them by working with the customer Communicate and follow up effectively with management regarding customer accounts on a timely basis Review and monitor assigned accounts and all applicable collection reports Respond to customer inquiries, resolve discrepancies, process and review account adjustments Negotiate payment plans to determine why customers are delinquent and to ensure continuous repayment Requirements: 5+ years of Billing and B2B Collections Possesses excellent verbal, negotiation, customer service and communication skills...