21 customer service jobs found in Newark

Overview The main responsibility of the Customer Service Receptionist is to welcome patients and visitors, guide them to the appropriate location using the visitor check-in system when needed, and offer assistance in the absence of the supervisor. Responsibilities What You’ll Do   Greet and welcome patients and visitors upon arrival. Direct individuals to their appropriate destinations. Utilize the visitor check-in system as needed. Provide support and assistance in the absence of the supervisor. Qualifications What You’ll Bring Required: High School Diploma or equivalent required. Experience in hospitality is preferred. Strong computer skills necessary for daily operations. Excellent verbal and written communication skills. Outstanding customer service abilities. Ability to manage and prioritize multiple tasks in a fast-paced environment. Demonstrated customer service experience and...

Responsibilities The primary purpose of the Medical Record Technician (Release of Information) position is foster a high level of customer service by assisting patients and their families, caregivers, outside auditors, community physicians, external agencies, and hospital personnel and ensuring they receive appropriate, timely and complete health information in response to written, phone, fax, email and/or in-person requests. Answers inquiries for medical record information in accordance with established hospital and departmental policies and procedures, and according to HIPAA standards. Qualifications High school diploma or GED equivalent required. Minimum of three (3) years’ experience in medical records related work. Must be able to analyze medical records, and read doctor's handwriting. Data entry, typing, use of e-mail applications required. Must be able to speak and read English and have good oral and written communication skills....

Overview About the Role The primary purpose of the Dental Assistant position is to provide direct patient care, performs simple (nursing dental) procedures, performs in a technical capacity providing support to the professional staff in the evaluation and treatment of patients, and contributes to the overall orderliness and cleanliness of the unit under the direction and supervision of a Staff Nurse. Provides chair side assistance to doctors performing all dental procedures under local. Exercises competency in all procedures within the scope of practice, as appropriate to all ages of patients served from neonatal to the end of life. Responsibilities What You’ll Do    Contributes to the achievement of excellence in health care to fulfill the mission of the unit. Exhibits strong customer service skills in daily interaction with the public, patients, staff, and physicians in the performance of job duties. Performs,...

Overview About the Role The primary purpose of the Patient Access Representative position is to interview all patients in a professional and courteous manner. Completes efficient and timely patient arrivals and registration functions. This includes, but is not limited to, Inpatient, Outpatient, Emergency Department, and Pre-Registration. Electronically enters accurate patient demographic information into University Hospital computer system and obtain signatures on all required documentation. Confirms required insurance precertification, authorization and documentation is obtained for billing and medical record processing. Responsibilities What You’ll Do   Obtains and electronically inputs patient demographics and insurance information into the hospital computer system, thoroughly verifying the information presented by the patient. Ensures efficient, accurate and timely patient registrations and arrivals. Interviews all patients...

Overview About the Role   The Assistant Director of Enviornmental Services Supervises housekeeping activities for facilities at University Hospital during assigned shift. Supervises the usage of materials and maintains approved methods for infection control. Responsibilities What You’ll Do Processes are patient-centered; actively creates a friendly, welcoming, and safe environment for UH customers, drives collaboration with leadership (including physicians), and responds to patient needs, concerns, and complaints within 24–48 hours. Displays a “can-do” attitude across departments, monitors and analyzes patient satisfaction data, takes corrective actions, and acts as a role model for Service Excellence while maintaining composure in stressful situations. Ensures respect for patient rights and commitment to the uniqueness of each individual; customer service scores meet or exceed targets. Available for flexible shifts...

Overview About the Role The primary purpose of the Diet Control Assistant position is to provide infant, pediatric, adolescent, adult and geriatric patients with quality Food & Nutrition services, operational information; and serves as the liaison between the patient care unit(s) and the Department of Food & Nutrition. Delivers all meals/food items to infant, pediatric, adolescent, adult and geriatric patients in designated patient care unit(s) within specified time frames. Performs in a caring, conscientious and confidential manner toward patients, family members, visitors, colleagues, staff and students. Maintains individual patient care electronic Card files and coordinates interdepartmental communications. Responsibilities What You’ll Do Maintains electronic patient card files. Modifies menu to comply with diet order prescriptions/meal patterns. Formulates patient meal supplements and nourishments. Delivers...

Overview About the Role The Patient Navigator (PN) for the Breast Imaging Center is responsible for guiding and supporting patients through breast cancer screening, diagnostic work, and the treatment processes. The PN ensures seamless care coordination and effective communication among patients, providers, and healthcare teams. Oversees BIRADS tracking for patients and navigates positive results accordingly. The PN serves as a patient advocate and will guide patients through the health care system, ensuring appropriate appointments are given in a timely manner, following guidelines established with the Radiologist, Chairperson of Radiology, and/or the Executive Director of the Cancer Center. Assists with patient access issues, develops relationships with referring health care providers and ensures the complete and efficient management of all referrals, including the acquisition of necessary paperwork, films, and medical records. In addition, the PN will track...

Overview About the Role The primary purpose of the Patient Services Representative I position is to interview all patients in a professional and courteous manner. Completes efficient, accurate and timely registration of patient demographic information into University Hospital computer system. Ensures that required insurance pre-certification, authorization and documentation is obtained for billing and medical recording processing. Notifies patients of University Hospital policies in reference to patient care and provides excellent customer services and patient satisfaction. Performs all duties in accordance with University Hospital policy and procedures. This position may be assigned to work in the community on the Mobile Mammogram Van and within the Breast Imaging Center. Responsibilities What You’ll Do Conducts professional and courteous interviews with all patients. Accurately and efficiently registers patient demographic...

Overview About the Role The primary purpose of the Patient Services Representative I position is to interview all patients in a professional and courteous manner. Completes efficient, accurate and timely registration of patient demographic information into University Hospital computer system. Ensures that required insurance pre-certification, authorization and documentation is obtained for billing and medical recording processing. Notifies patients of University Hospital policies in reference to patient care and provides excellent customer services and patient satisfaction. Performs all duties in accordance with University Hospital policy and procedures. This position may be assigned to work in the community on the Mobile Mammogram Van and within the Breast Imaging Center. Responsibilities What You’ll Do Conducts professional and courteous interviews with all patients. Accurately and efficiently registers patient demographic...

Responsibilities Under the direction of the Assistant Manager Business Services, schedules, coordinates and oversees performance and general operation of hospital Switchboard Services. Supervises staff and manages daily activities. Qualifications Associate’s Degree required; Bachelor Degree preferred. At least three (3) years of experience in a Call Center/Customer Service environment required. Prior lead/supervisory experience preferred. Must have strong computer/keyboarding skills to perform lookups by name, etc. Ability to function in a team environment, role model for professionalism. Word/Excel proficiency; excellent time management and communication skills; flexible, open to change and able to work in a fast-paced environment. Additional related experience may be substituted for the degree on a year-for-year basis.

Overview About the Role The primary purpose of the Food Service Worker position (Retail Services) is to assist in station set-up, serving food to staff, students, and visitors in retail services in a professional efficient manner; and to maintain an organized and clean serving/dining environment. Responsibilities What You’ll Do   Sets up designated food stations, prepares customer orders and services customers in an efficient manner within Retail Services. Conducts various cleaning and sanitation functions. Provides superior customer service in compliance with University Hospital’s Mission Statement and Five Star Service Program. Participates in catering events and other retail venues as needed. Handles food in compliance to Federal, State and Local Health Codes; and The Joint Commission. Performs other related duties as assigned. Qualifications What You’ll Bring Required: A High...

Overview About the Role The primary purpose of the Patient Representative position is to promote patient satisfaction with University Hospital services through information and effective communication between patients, family members/significant others and staff. Acts as a liaison between patients and family members/significant others to ensure optimum satisfaction with services. Proactively works to prevent complaints and grievances by serving as a consultant to other departments/areas and advising of the most effective ways to promote patient satisfaction and address and/or resolve patient dissatisfaction. Responsibilities What You’ll Do Serves as a key point of contact to enhance patient satisfaction with University Hospital services. Facilitates clear and compassionate communication between patients, their families/significant others, and hospital staff. Acts as a bridge to ensure patients and families feel heard,...

Overview About the Role The Clinic Nurse Manager is an experienced clinical leader responsible for managing assigned areas and multiple services within the assigned practice, supervising assigned patient care personnel during clinic operations. The Clinic Nurse Manager is responsible to ensure the safe and effective delivery of patient care and clinical outcomes, compliance with regulatory, administrative, and clinical standards, policies, and procedures. The Clinic Nurse Manager is seen as an expert in clinical practice topics and is proficient in personnel management and directs care to meet the unit demands in an efficient and cost-effective manner, as well as assisting with clinic budget management. This position reports to the Administrative Director of the practice and the Executive Director Clinical Operations. Responsibilities What You’ll Do   Maintains nursing and clinical operations by initiating, coordinating, and...

Overview About the Role The primary purpose of the Cook position is to prepare quality food for Patient and Retail Services, in a timely, cost- effective manner. Responsibilities   What You’ll Do    Provides set up and food preparation in accordance to standardized recipes. Obtains maximum food quality and quantity control in accordance with our guidelines and standard recipes. Complies with sanitation, safety, and customer service standards. Maintains effective interpersonal and communication skills.  The primary purpose of the Cook position is to prepare quality food for Patient and Retail Services, in a timely, cost- effective manner. Performs other related duties as assigned. Qualifications What You’ll Bring High School Diploma or GED certificate preferred. Three (3) years of experience in the preparation of foods from a grill in a high-volume setting required. National Restaurant...

Responsibilities The primary purpose of the Supply Chain Analyst position is to ensure the availability and allocation of inventory and to provide analysis for inventory usage through maintenance of inventory management and procurement processes by collaborating with the Inventory Management team and the Materials Management staff. The Supply Chain Analyst also oversees the inventory management and maintains data-accuracy of the twenty-four/seven (24/7) operations of the General Stores Warehouse personnel involved in receipt, storage, inventory, issuance and distribution of medical surgical products within University Hospital. Acts under direction of the Director UH Materials Management to ensure maintenance of data integrity in UH Materials Management. Qualifications Bachelor’s Degree in Materials Management, Business Administration, or a related field required. Master’s degree preferred. Three (3) years of professional experience in...

Overview About the Role Under the direction of the VP of Support Services, ensures the efficient and effective operation and maintenance of all physical and real properties and equipment of assigned facilities.  Administers and directs programs to manage building maintenance, grounds, and equipment, and to procure or generate utilities and their distribution within University Hospital’s facilities.  Also coordinates with project teams, construction and renovation programs. Responsibilities What You’ll Do    Manages computerized programs in Preventive Maintenance, Construction, Financial Management, and Energy Control to plan, organize and control functions and activities of plant operations and building maintenance. Reviews and evaluates existing programs, services, policies and procedures.  Develops, recommends to VP of Support Services and implements or guides implementation of new and/or modified programs, services,...

Overview Senior Human Resources Business Partner 📍 Newark, NJ | 🕒 Full-Time (Day) | 💼 Human Resources |   About the Role   The Sr HR Business Partner will provide operational and consultative human resources services to University Hospital management and staff - including Labor/Employee Relations, Talent Acquisition, Benefits, and Compensation for assigned departments. The Sr HR Business Partner is vital in the success of UH’s HR agenda, as they will act as a link between assigned business units and the HR department to regulate expectations on both sides and gauge all options before making HR-related decision. The Sr HR Business Partner will establish and maintain effective partnering relationships with departments to ensure the human capital goals and objectives are achieved Responsibilities What You’ll Do Establishes and maintains effective working relationships with assigned department leadership...

Overview About the Role The primary purpose of the Revenue Cycle Training Manager position is to plan, develop, and implement educational programs, training, practice standards and quality improvement programs for all University Hospital Revenue Cycle Services’ operating units, which include Patient Billing, Financial Counseling, Patient Access, Medical Records, and Patient Scheduling & Charge Capture. Provides know-how to staff in the application of such concepts as performance improvement and workflow redesign strategies. Collaborates and interacts with Clinical, Business, and Information Services personnel to optimize workflows and accomplish revenue cycle objectives. Provides managerial support to Admitting Services and Financial Counseling Teams as required and/or needed. Responsibilities What You’ll Do   Develops and implements education, training, and key performance indicators. Serves as an internal consultant on...

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare! Join ChristianaCare as Senior Performance Improvement Program Manager- RN . This healthcare quality professional provides leadership and support for systemwide performance improvement initiatives consistent with the organizational mission, priorities and goals. In addition to oversight of outcome measure reporting, responsibilities include quality, patient safety and process improvement projects which support programs attributed to a highly reliable organization. Principal duties and responsibilities: Evaluate performance and process improvement methods (e.g., Lean, Six Sigma, Plan-Do-Check-Act Cycle) and apply those best suited to achieving successful outcomes Use a range of quality improvement tools and techniques (e.g., Fishbone diagrams, 5 Whys,...

Responsibilities The Chief Information Officer (CIO) ensures that technology systems and procedures at University Hospital lead to positive outcomes in line with business, patient, and service goals. The role of the CIO is focused on service analysis, data security, and market reach. Oversees the development of innovative technology and digital products and approaches to delivering patient care and services to the customers and partners of University Hospital. Provides strategic business and technological leadership, while aligning IT objectives and programs with the overall strategic priorities of UH. Uses innovation to differentiate University Hospital as a health care provider that provides quality, service, and exceptional care to its customers (patients, staff, and partners) thereby building long-term community and customer relationships. Qualifications Bachelor’s Degree in Computer Technology, Information Systems, Business, or a...