Mar 17, 2026
Overview:
Associate Engineer Job Overview The Associate Engineer position is an integral part of the IT Field Operations team. An Associate Engineer is the second level of contact addressing questions and Incidents of level one and some level two complexity. The Associate Engineer plays a key role in servicing the customer and utilizing analytical and technical skills for more advanced problem resolution beyond that of an IT Technician. The Associate Engineer will also mentor the IT Technician Associate, providing instruction and guidance. The Associate Engineer will be required to investigate a variety of requests from IT customers. The IT customer includes all associates in the facility and IT members from other facilities. The Associate Engineer will support end user operations, work with remote support groups to implement hardware and software changes, provide support and administration of applications, and servers located within the facility. The Associate Engineer will...
JCPenney
New York, NY, USA