Apr 04, 2026
Overview:
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the direction of Patient Experience leadership, the program manager patient experience will serve as a member of the patient experience team to drive patient experience strategy and help execute the vision and action plan for Yale New Haven Health and the Ambulatory Enterprise. This role will be responsible for the management, dissemination, and interpretation of patient experience data. Participates in the development and implementation of patient/customer experience strategies and initiatives, and provides support to sites /regions for analytics, performance improvement, and implementation of evidence-based best practice. Serves as a knowledge expert around the implications of...
Yale New Haven Health
New Haven, CT, USA