73 customer service jobs found in New Haven, CT

Customer Service Representative – French (Canadian) | Fully Remote Overview: We are seeking a dedicated Customer Service Representative fluent in French (Canadian) to join our fully remote team. In this role, you will respond to a wide range of phone and email inquiries, providing detailed knowledge of insurance and annuity products while representing our fraternal organization with professionalism, courtesy, and positivity. Key Responsibilities: Engage callers, ask probing questions, and analyze concerns to provide accurate responses. Utilize internal systems to access and deliver information on life insurance (old and new), annuities, cash values, taxation, settlement options, and fraternal rules. Follow procedures for the release of policyholder information, assess needs for Home Office support, and escalate requests as appropriate. Review and respond to email inquiries or redirect to the proper department. Serve as a liaison between the...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the general supervision of the Y Access Manager, the Transport Logistics Facilitator works in the YNHHS Capacity Coordination Center (CCC) to arrange for emergent and non-emergent medical transportation requests to and from YNHHS facilities. Works closely with the Clinical Bed Managers, Care Managers, clinical staff, hospital administrators and transportation vendors. Provides the, coordination and central communication of the systematic outbound medical transportation. Has the responsibility and accountability for improving the timeliness and efficiency of outbound medical transportation and the satisfaction of internal and external customers. Understands and applies...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the direction of the Sr. Manager Tax Srvs and AP, the AP Systems Analyst will assume responsibility for the readiness and stability of all aspects of accounts payable systems, applications and data workflow. Ensure that accounts payable staff are equipped with the technological resources needed to do their daily functions. Coordinate resources, establish best practice governance and structure for ERP upgrades and enhancements. Responsible for leading a core team through the product development/enhancement process, determining department needs and assessing product compatibility with these requirements. Facilitates vendor communications /interactions to ensure that staff needs...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Dietetic technician 1 assists the dietitian in the nutritional management and care of patients throughout the life cycle. The dietetic technician's focus is to assure that meal selections are provided based on medical needs and individual patient preferences. Diet Technicians work on -site in call centers, directly with patients at the bedside or as remote call center nutrition professionals. EEO/AA/Disability/Veteran Responsibilities: 1. Demonstrates effective organizational skills in taking meal selections in an efficient manner by adhering to script and menu items. 1.1 Follows script and demonstrates appropriate customer service skills as evidenced by QI audits...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. A qualified CRNA responsible for the management of nurse anesthesia in collaboration with departments of anesthesia, surgery, and peri-operative administration. Develops and interprets organizational policies for budgets and personnel; assumes responsibility for safe and proper operations and quality control of equipment, techniques, and procedures; analyzes and evaluates activities to assure established quality patient care. The manager of CRNA services will structure their activities to anticipate and respond to the impact of managed care and other market forces on heath care delivery. The manager will ensure that the CRNA service line will provide seamless delivery of care, have...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the supervision of the Supervisor and the Laboratory Manager, the Lead Medical Lab Scientist assists with the oversite of laboratory operations, including the monitoring of day -to-day operations, scheduling or edits to work assignments as needed, advanced problem-solving resolution, ordering and inventory control, and contributes to the employee appraisal system. Assists with the laboratory Quality Control and Quality Assurance programs. Serves as the section lead with regard to special projects, IT changes and upgrades, new protocols, and the implementation or evaluation of new instrumentation. Provides technical assistance to all staff and serves as a resource capable of...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the supervision of the Diagnostic Radiology Manager and/or Assistant Chief Technologist, performs a wide variety of technical and professional duties utilizing complex imaging equipment to produce quality CT images as requested for subsequent interpretation by the radiologist. All duties are performed according to departmental and organizational policies and procedures. Promotes service excellence in all interactions as outlined in the Key Behaviors in the YNHH Core Success Factors. To meet the staffing needs of the department, as necessary, CT staff may be assigned at any of the YNHH CT locations, regardless of your regularly assigned work location....

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the direction of the Nurse Manager, the Perioperative Surgical Technologist Specialty Lead partners with the RN Specialty Coordinator to organize patient care activities and serves as the primary Surgical Technologist clinical resource to the Operating Room team in the designated specialty(s) to provide high quality surgical care. The Surgical Tech Specialty Lead supports the overall coordination of the surgical specialty and actively collaborates with physicians and staff to facilitate the dynamic environment of perioperative services. The Surgical Tech Specialty Lead will also support coordination of competency-based experiences to Surgical Technologist and onboarding of...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the supervision of the Diagnostic Radiology Manager and/or Assistant Chief Technologist, performs a wide variety of technical and professional duties utilizing complex imaging equipment to produce quality CT images as requested for subsequent interpretation by the radiologist. All duties are performed according to departmental and organizational policies and procedures. Promotes service excellence in all interactions as outlined in the Key Behaviors in the YNHH Core Success Factors. To meet the staffing needs of the department, as necessary, CT staff may be assigned at any of the YNHH CT locations, regardless of your regularly assigned work location....

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the supervision of the Nuclear Medicine Manager and/or Assistant Chief Technologist, performs a wide variety of technical and professional duties utilizing complex imaging equipment to produce quality images as requested for subsequent interpretation by the nuclear physician. All duties are performed according to departmental and organizational policies and procedures. Promotes service excellence in all interactions as outlined in the Key Behaviors in the YNHH Core Success Factors. EEO/AA/Disability/Veteran Responsibilities: 1. Performs high quality dynamic, static, and gated SPECT and PET imaging procedures utilizing appropriate age specific standards to obtain the desired...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the supervision of the Nuclear Medicine Manager and/or Assistant Chief Technologist, performs a wide variety of technical and professional duties utilizing complex imaging equipment to produce quality images as requested for subsequent interpretation by the nuclear physician. All duties are performed according to departmental and organizational policies and procedures. Promotes service excellence in all interactions as outlined in the Key Behaviors in the YNHH Core Success Factors. EEO/AA/Disability/Veteran Responsibilities: 1. Performs high quality dynamic, static, and gated SPECT and PET imaging procedures utilizing appropriate age specific standards to obtain the desired...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the direction of the Patient Service Manager, the Perioperative Specialty Coordinator (PSC) organizes patient care activities and serves as the primary clinical resource to the OR team in the designated specialty (s) to provide qualtiy nursing care. The PSC supports the overall coordination of the surgical specialty and actively collaborates with physicians and staff to facilitate the dynamic environment of perioperative services. EEO/AA/Disability/Veteran Responsibilities: 1. Patient and Family Experience 1.1 Role model YNHH service excellence pledge standards 1.2 Demonstrates value, diversity, and respect, for all people in the work environment 1.3 Ensures the...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Wheelchair Van Dispatcher is responsible for obtaining all information necessary for service requests and for dispatching appropriate personnel based on response protocols. They are also responsible for processing requests by field crews for assistance, and facilitating the flow of information between administrative staff and field personnel. EEO/AA/Disability/Veteran Responsibilities: 1. At all times display professional and courteous conduct and appearance. 2. Diligent adherence to protection of Personal Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) regulations. 3. Demonstrate sensitivity to community and...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the supervision of the Laboratory Manager, Shift Coordinators, and Section Coordinators, performs a wide range of clinical laboratory testing in an accurate and timely fashion by utilizing technical and problem -solving skills in conjunction with a thorough knowledge of Clinical Chemistry principles and instrumentation. Cooperatively and proactively assists in other areas as needed in a teamwork oriented environment. Maintains effective communications and harmoniously transfers testing and pending follow ups between employees and shifts following all CHAMP and HRO standards. Maintains procedure knowledge and implements all new and revised procedures in real time. Maintains all...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the direction of the Patient Service Manager, the Perioperative Specialty Coordinator (PSC) organizes patient care activities and serves as the primary clinical resource to the OR team in the designated specialty (s) to provide qualtiy nursing care. The PSC supports the overall coordination of the surgical specialty and actively collaborates with physicians and staff to facilitate the dynamic environment of perioperative services. EEO/AA/Disability/Veteran Responsibilities: 1. Patient and Family Experience 1.1 Role model YNHH service excellence pledge standards 1.2 Demonstrates value, diversity, and respect, for all people in the work environment 1.3 Ensures the successful...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the direction of the Patient Service Manager, the Perioperative Specialty Coordinator (PSC) organizes patient care activities and serves as the primary clinical resource to the Perioperative team in the designated specialty (s) to provide quality nursing care. The PSC supports the overall coordination of the perioperative specialty and actively collaborates with physicians and staff to facilitate the dynamic environment of perioperative services. EEO/AA/Disability/Veteran Responsibilities: 1. Patient and Family Experience 1.1 Role model YNHH service excellence pledge standards 1.2 Demonstrates value, diversity, and respect, for all people in the work environment 1.3 Ensures...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Patient Services Managers structure their activities to anticipate and respond to the impact of managed care and other market forces on health care delivery. They ensure that their unit(s) demonstrate superior outcomes, provide seamless delivery of care, and maintain competitive cost structures. Each manager is responsible for a defined functional area of patient services and must collaborate with others to achieve the hospital's strategic objectives and mission: patient service, teaching, research, and community service. The Patient Services Manager serves as the direct link between hospital strategies and the staff on the patient care team. Patient and family centered care (PFCC)...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the direction of the Patient Service Manager, the Perioperative Specialty Coordinator (PSC) organizes patient care activities and serves as the primary clinical resource to the OR team in the designated specialty (s) to provide qualtiy nursing care. The PSC supports the overall coordination of the surgical specialty and actively collaborates with physicians and staff to facilitate the dynamic environment of perioperative services. EEO/AA/Disability/Veteran Responsibilities: 1. Patient and Family Experience 1.1 Role model YNHH service excellence pledge standards 1.2 Demonstrates value, diversity, and respect, for all people in the work environment 1.3 Ensures the...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. EEO/AA/Disability/Veteran Responsibilities: 1. Ensure all shifts across Yale New Haven Hospital - York Street Campus and Saint Raphael Campus at various cost centers are adequately staffed with pharmacists and technicians for each shift, adhering to scheduling deadlines. 2. Provide routine and urgent, timely communication of staffing needs and progress of open shift management with managers. 3. Serves as an administrator to the pharmacist and technician managers. This includes, but is not limited to, validating the employee's weekly schedule in the timecard system, performing all manual timecard editing for designated staff, confirming payroll information for accuracy, and...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Performs a variety of supply related functions which support the organizations patient care efforts on the St. Raphael Campus. This includes but is not limited to using hand held PC/PAR EX devices to inventory unit supply areas, put away supply orders, maintain the supply areas in a neat and orderly fashion, identify and process emergency supply orders as needed, participate in teams to review and make changes to unit supply pars, perform all necessary receiving functions for unit supply deliveries, and general act as an advocate in all areas of medical supplies for units the employee is responsible for. Must work as part of a team that includes the patient service manager,...