2 government jobs found in Nashville

Member Services Agent Role and Responsibilities The member services agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Confer with customers by telephone to provide information about Rx claims processing. Keep detailed records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Follow-up to ensure that appropriate changes were made to resolve customers' problems. Refer unresolved customer grievances to designated departments for further investigation. Review Rx insurance policy...

Policy & Procedures Development Consultant The Consultant will provide specialized services to develop, update, and finalize a comprehensive Policy and Procedures Manual for the Indian Highway Safety Program (IHSP). This role is critical in ensuring that the IHSP remains compliant with federal regulations (specifically 23 U.S.C. 402 and 49 CFR Part 18) and effectively supports federally recognized Indian Tribes in implementing traffic safety initiatives.Agency: Bureau of Indian Affairs (BIA) Office of Justice Services (OJS) Program: Indian Highway Safety Program (IHSP)Location: Remote / Off-site (with regular coordination with BIA-OJS in Albuquerque, NM) Key Responsibilities Gap Analysis & Evaluation: Conduct a thorough review of the current IHSP Management Manual, evaluating its effectiveness and identifying areas where policies are outdated or non-compliant with National Highway Traffic Safety Administration (NHTSA) standards. Drafting & Development: Author a...