Mar 27, 2026
Overview:
Hires, develops, trains, manages, and retains program staff and team(s) to ensure customer satisfaction and culturally competent service delivery consistent with managed care requirements. Functions as the liaison between team, agency, and community partners. Ensures provision of high-quality service by program staff through administrative supervision and monitoring of program KPIs.
Responsibilities:
Clinical Care Management Works with Program Manager to ensures effective quality managed care services delivery for assigned health plan members. Ensures and monitors satisfaction and defined outcome achievement for health plan members. Collaborate with licensed staff to provide effective crisis and risk prevention and management. Provides 24/7 availability as needed. Culturally responsive to internal and external customers and ensures customer voice. Provides direct services to health plan members, as support to the direct service staff, to ensure...
Pacific Clinics
Los Gatos, CA, USA