2 customer service jobs found in Johnston, IA

Description: The Customer Service Representative works under close supervision to provide customer service to our members for our health, dental, and vision plans by performing the following duties.   Receives telephone inquiries regarding various aspects of the group health, dental, and vision program such as claims, eligibility, and coverage questions. Educate members on plan benefits, coverage limitations, and coinsurance/deductibles/out-of-pocket maximums using plain, clear language. Protect member privacy and comply with HIPAA and company policies to verify caller and ensure proper documentation is on file before releasing protected health information   Maintain accurate record keeping for member providing summary of call, listing any actionable items, creating follow-up tasks when necessary, and indicating resolution of call.     Navigate multiple systems while assisting members to search for information in knowledge base system, claims payor systems, and benefits...

Are you a strategic and results-driven operations leader looking to make a meaningful impact? Join our dynamic team at Des Moines Wellness Center in Des Moines, Iowa.   Des Moines Wellness Cente r , is a proud member of the Quadrant Health Group, is   seeking an experienced Director of Operations to provide leadership and oversight of daily facility operations for our wellness center, ensuring operational excellence, regulatory compliance, and a safe, supportive environment for clients and staff. Position Summary The Director of Operations is responsible for the organization and management of daily operations, with primary attention and focus on facilities operations and maintenance, Health & Safety responsibilities, and staff management. Assists the Executive Director in providing direct training and oversight to operations staff to ensure that services are being delivered in a manner consistent with best practices, organizational standards, and applicable...