2 jobs found in Johnston, IA

Description:       I. Ensures compliance with governmental   guidelines as outlined by internal Quality Control/Compliance and outside investors.   II. Processes and submits Conventional, FHA, VA,   Rural Development and IFA loans to IBMC underwriting department, investors   and other agencies as required.   III. Maintains and provides assistance to bankers   and borrowers with questions through daily interaction via telephone calls   and emails.   IV. Stays update to date on changes in   programs/product guidelines through education provided by IBMC and/or outside   vendors.   V. Other duties as assigned Requirements:       A. Required Education:  High school diploma or general education   degree (GED)   B. Required Work Experience:  5+ years mortgage experience. Preferred at least 2 year processing of conventional, FHA, VA, IFA and RD loans and/or training; or equivalent combination of education and experience.   C. Technology Skills: Previous use of DU/DO/LP...

The Customer Service Representative works under close supervision to provide customer service to our members for our health, dental, and vision plans by performing the following duties.   Receives telephone inquiries regarding various aspects of the group health, dental, and vision program such as claims, eligibility, and coverage questions. Educate members on plan benefits, coverage limitations, and coinsurance/deductibles/out-of-pocket maximums using plain, clear language. Protect member privacy and comply with HIPAA and company policies to verify caller and ensure proper documentation is on file before releasing protected health information   Maintain accurate record keeping for member providing summary of call, listing any actionable items, creating follow-up tasks when necessary, and indicating resolution of call.     Navigate multiple systems while assisting members to search for information in knowledge base system, claims payor systems, and benefits administration...