2 jobs found in Goshen, IN

Registration Representative Reporting to the Director of Patient Access, this position is responsible for regularly registering or pre-registering multiple registration types with accuracy and timeliness. This includes accurately obtaining complete demographic, financial information, and appropriate authorization and obtaining necessary signatures on all required documents and insurance forms. This position must review incoming information on orders, authorizations, and insurance cards and determine if the information received is complete and accurate. This position obtains verification of insurance benefits and runs payment estimate for service. This position is then responsible for determining how much money to collect from the patient and communicating the potential financial responsibility, explaining estimate and collection on accounts with patient portion due. The position promotes good public relations, extending a positive, cooperative and supportive service to...

Healthcare Navigation & Call Center Manager Position Summary: The Healthcare Navigation Manager is responsible for the leadership and strategic oversight of communication and navigation services across the outpatient network. This role oversees New Patient Navigation, centralized scheduling, phone triage services, and insurance quality and training specialists, ensuring a seamless patient experience and efficient operational workflows. The manager provides direction for general switchboard operations and phone queue resource management, ensuring optimal staffing, technology utilization, and performance outcomes. This includes establishing scorecards, monitoring and reducing wait times and abandonment rates, and aligning call-group specialty schedules with call volume trends. This role collaborates closely with physician practices, clinical teams, and administrative leadership to enhance access, support organizational priorities, and drive patient satisfaction and...