3 jobs found in Gaithersburg

Overview:   JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues . Utilize pre-defined call and ticket management procedures to identify , resolve , or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager .  Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical t opics to Tier 1 technicians . Provide onsite technical support to the client when requested by the Client Technology Manager . Responsibilities: ESSENTIAL FUNCTIONS:     Provide troubleshooting and resolution for workstation , server, and communications software and hardware issues   Open, update, track, and close tickets in the ticket management system with minimal...

Overview:   JOB SUMMARY: The Associate Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping designDATA safeguard our revenue, retain our clients, grow our accounts, and spearhead projects to modernize client infrastructure. Responsibilities: ESSENTIAL FUNCTIONS: Account Management Manage 8 to 10 client accounts with the support of a dedicated cross functional team Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets, to include cultivating leads and generating and presenting proposals Motivate clients to adopt designDATA infrastructure and IT offerings Analyze clients’ environments and needs regularly to identify new sales opportunities Meet with clients regularly to ensure satisfaction with our services Establish and maintain key...

Overview:   JOB SUMMARY:   Th e General Accountant  is   responsible for   assisting  the accounting m anager with improving the processes and systems of the Accounting Department while acting in a utility manner to provide back-up for pro curement and billing staff. Investigates accounts receivable and accounts payable inconsistencies with  a strong focus on  assistance  with procurement, inventory, and fixed asset management will be necessary so the tracking and accounting associated with these functions is seamlessly executed .   Responsibilities: ESSENTIAL FUNCTIONS:     Reviews and  researches  weekly accounts payable batches.   Reconciles  and  allocates  the monthly corporate credit card statement transactions.   Assists  with accounts payable investigations.   Reviews and  researches  incoming deposits.   Responsible for sales and using tax filings for the District of...