23 customer service jobs found in Gainesville

Overview: The Patient Ambassador promotes a positive patient experience by facilitating an interdisciplinary approach to providing high quality and coordinated care in the Emergency Department. Rounds on patients and the Emergency Department environment to ensure a positive patient experience, and to expedite hospital throughput by anticipating and preventing bottlenecks in patient flow. Responsible for providing patients with consistent information and status updates by acting as a liaison between the patient, hospital staff, and faculty. Identifies and provides resolution to patient requests through collaboration with physician, nursing, and ancillary departments. Serves as the point of contact to addresses patient concerns and employs de-escalation techniques and service recovery. Provides management direction and responsible for training Emergency Department volunteers. Tracks and maintains detailed reports about patient complaints and requests; communicates areas of concern to...

Overview: The Development Coordinator will implement, and coordinate initiatives that enhance or support fundraising efforts for Annual Giving and provide administrative support to the Directors of Children's Miracle Network and Annual Giving, which includes managing budgets, coordinating intern programs, organizing calendar requests, and other duties as necessary. The Development Coordinator will be responsible for coordinating and managing annual giving programs related to grateful patient acquisition, fundraising and donor retention, as well as digital fundraising initiatives, preparing reports and providing administrative support for online platforms. The Development Coordinator will coordinate tasks around Privacy procedures with confidentiality and accuracy, and also coordinates programs related to special fundraising initiatives under the direction of the Director of Annual Giving Operations and Assistant Director of Annual Giving. The Development Coordinator will also serve...

Overview: Works under the direction of the Clinical Supervisor and in coordination with Intake to assure that the skills of the caregiver team assigned to each case are appropriately matched to the needs of the clients. Responsible for supporting the attainment of desired outcomes and improving customer satisfaction. Schedule only the amount of frequency, and duration of services identified in the plan of care and ordered by the physician and/or as authorized by payor source, whenever policy dictates that a physician's order is required. Maintain a standardized weekly schedule for all active clients and document daily schedule changes on the scheduling form. Validate caregiver documentation against schedules prior to payroll and appropriately resolve differences. Must successfully pass an AHCA Level 2 screening for this position Required website to include in applicable job postings: https://info.flclearinghouse.com/   Qualifications: Minimum Education and...

Overview: The Contact Center Agent position works within a structured environment requiring sharp attention to detail, the ability to focus and maintain a calm demeanor under pressure. This position delivers excellent customer service while providing information to patients, hospital, faculty, staff and other health care providers in a 24/7 high volume operator call center environment. The position will perform a variety of tasks including, intake triage and activating hospital emergency codes and alerts ( Code Blue/SWAT/Stemi Alerts) and priority notifications based on knowledge of administrative protocols and UF Health policies and procedures. Qualifications: Minimum Education and Experience Requirements: High School diploma or equivalent required. One (1) year work experience with computers in a Customer Service Clerical Office is required; may substitute 1-year work experience requirement with AS degree. Strong verbal and written communication skills required. 911, hospital...

Summary Manages and assumes responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices. Essential Duties and Responsibilities include the following. Other duties may be assigned.Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John's standards and accurately reflects the customer's order. Professionally and promptly respond to all customers concerns or issues. Solicit customer feedback, share feedback with team and use...

Overview: Facilitates the patient's access into the Radiology system by providing registration and check-in services, including but not limited to the following: securing accurate The Joint Commission-approved patient demographics, identification, authorization of services and insurance information for registration purposes for all scheduled and non-scheduled patients; securing completed and signed written radiology orders, entering and scheduling orders into EPIC, verifying demographic and financial data and electronic filing of documents into OnBase. Ensures that basic ICD-9 coding is relevant to the signs and symptoms for the diagnosis reflected on the request for service. Follows Federal Regulations to ensure Legal Compliance is maintained. (i.e. HIPAA and Medical Necessity). Protects the fiscal interest of the enterprise by checking for medical necessity, according to the carrier's guidelines, and assists the Financial Specialist with securing a waiver, i.e. ABN, from the...

Overview: This position qualifies for additional duty compensation, specific to this position only, based on responsibility for an expanded scope of services concurrently encompassing UFHP, Shands Radiology, and Shands Outpatient Financial Arrangements in the Shared Business Office at the UF Health Orthopaedic Institute. Facilitates excellent customer service and proficiently processes various clerical functions for patients of the UF Health Orthopaedic and Sports Medicine Institute. Obtains physician orders, upgrades patient accounts in EPIC, schedules new and return clinic appointments, schedules radiological procedures within UF Health Shands Hospital and effectively communicates with providers, staff, and patients. Posts charges in EPIC, collects from the patient for UF Health Physicians and Shands. Protects the fiscal interest of the enterprise by reviewing orders for completeness and entering orders and other information following established criteria. Competent in using and...

Overview: The Benefits Specialist provides day‑to‑day operational support for team member benefits programs, including health, welfare, retirement, and ancillary benefit offerings. This role is responsible for executing benefit transactions, supporting enrollment activities, troubleshooting team member issues, and maintaining accurate data across HR systems. The Benefits Specialist partners closely with HR, payroll, and external vendors to ensure seamless, compliant, and service-focused benefit administration. The role emphasizes operational accuracy, process adherence, and team member support.   Responsibilities: Benefits Administration & Case Management Processes benefit enrollments, changes, terminations, and life event updates across PeopleSoft HRIS system and vendor platforms. Responds to team member questions related to benefit eligibility, coverage, enrollment steps, and plan usage with clear, service-oriented guidance. Supports annual enrollment activities...

Overview: The EVS Manager leads all operational coordination and staff supervision within the UF Health Shands system. Oversees the administrative functions of the department. This position ensures environmental services work is completed in accordance with existing expectations and policies, and with a specific focus on quality, safety, employee engagement and service. The manager conducts regular inspections and meets with members of other departments to ensure standards are maintained, while consistently seeking to improve customer, patient and employee satisfaction. The manager deals directly with any equipment malfunction, concerns or KPI deficiencies and develops a plan to address. The Manager will also provide budgetary input to the Director and assist with development of program goals and strategic initiatives for the Department. This position will be responsible for timekeeping/payroll, recruitment interviews, employee relations, regulatory compliance/quality,...

Overview: Position Summary: The Patient Access Specialist is responsible for Appointment scheduling for procedures, advanced imaging, and other services as directed. Ensuring the complete and accurate patient demographics, insurance plan details, and benefits information are obtained. The role ensures treatment authorizations are secured in advance while providing excellent customer service to patients.   Responsibilities: Responsibilities: Appointment scheduling for all services lines Gather complete and accurate patient demographic and financial information. Verify and identify insurance plans, obtaining benefit information. Interact with patients and insurance companies by phone and confirm patient arrival times for appointments. Review insurance eligibility information and accurately note co-pay and deductible details on patient accounts. Verify that procedure and diagnosis codes match the ordered tests. Confirm all authorizations by contacting insurance...

Introduction $20,000 sign on bonus for eligible candidates Are you looking for a place to deliver excellent care patients deserve? At HCA Florida North Florida Hospital we support our colleagues in their positions. Join our Team as a(an) RN CVICU and access programs to assist with every stage of your career. Benefits HCA Florida North Florida Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft...

Introduction $20,000 SIGN ON BONUS FOR ELIGIBLE CANDIDATES Are you looking for a place to deliver excellent care patients deserve? At HCA Florida North Florida Hospital we support our colleagues in their positions. Join our Team as a(an) RN Intensive Care Unit and access programs to assist with every stage of your career. Benefits HCA Florida North Florida Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance,...

Introduction Do you have the career opportunities as a(an) RN Labor and Delivery unit you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join HCA Florida North Florida Hospital which is a part of the nation’s leading provider of healthcare services, HCA Healthcare. Benefits HCA Florida North Florida Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident,...

Overview: To deliver excellent patient centered service while providing information regarding services to patients, hospital, staff and community health care providers in a high volume call center environment. Perform intake triage, appointment scheduling, referral processing, registration of new patients, and referral of patients to faculty physicians based on knowledge of administrative protocols and University of Florida Physicians policies and procedures. Due to the extensive training involved, agents must remain in one pod for 12-months before being considered for a pod-to-pod transfer. Qualifications: Minimum Education and Experience Requirements: PAY GRADE SHN 8 High School diploma and three (3) years relevant experience required. May also qualify with Associate's degree and one (1) year relevant experience, OR with Bachelor's degree.   Two (2) years clerical/customer service experience strongly preferred--ideally in a health care or hospitality-related industry working...

Overview: Acts as an onsite clinic and financial problem solver for the Medical Director, Director of Operations, Practice Manager, patients, and staff. Oversee practice functions that contribute to the capture, management, and collection of patient service revenue. Ensures financial reps and front-line staff (including after hours staff) execute daily business office functions accordingly. Supervises the daily operation of the assigned staff, which include surgery schedulers and other front office staff members including after hours staff. Ensures compliance with UF Health Physicians, Shared Business Office and practice directives. Responsible for resolving complaints, issues, and patient relations issues. Communicates with and responds to physicians on a daily basis. Works with staff to review clinic financial and operational processes and initiates changes to optimize workflows utilizing lean management principles. Ensures that key processes are patient centric. Provides other...

Overview: The Supply Chain Logistics Manager supports and coordinates the strategic objectives of the Shands Materials Management Department in alignment with the organization’s supply chain program and Integrated Service Center (ISC). This role is responsible for driving supply chain logistics improvements to meet customer service expectations across the health system. The manager directs, documents, and coordinates communication related to service levels, delivery point changes, and the implementation of new or enhanced supply chain programs. This position provides operational leadership for key logistics functions to ensure efficient, reliable, and customer-focused supply distribution. The role oversees the following departments within Supply Chain Logistics: Central Distribution Center (CDC) Equipment Distribution Center (EDC) Shipping and Receiving Operating Room Materials Management (ORMM) CDC Customer Service Responsibilities: Support and coordinate...

Overview: This position is responsible for performing technical and clerical duties within the inpatient pharmacy distribution system. These duties are associated with providing comprehensive pharmaceutical services to patients of UF Health. Task includes coordination of pharmacy repackaging and compounding, Central Pharmacy inventory management including medications and supplies, medication preparation and distribution to patient care areas and automated dispensing cabinets, regulatory compliance, and other tasks necessary to support safe medication distribution. Competencies required for Pharmacy Technician Level 1 must be completed and successfully assessed within 6 months of start date and at annual evaluations thereafter. Qualifications: Minimum Education and Experience Requirements: 1. EDUCATION: a. High School diploma or equivalent required. 2. EXPERIENCE AND TRAINING a. At least one of the following qualifications is preferred: i. One year of hospital or community...

Overview: The Director of Security, External Transportation, and Parking is responsible for the strategic leadership, planning, and operational oversight of security services, transportation operations, and parking management across the organization. This role ensures a safe, secure, and welcoming environment for patients, visitors, employees, and hospital assets while maintaining compliance with hospital policies, regulatory standards, and administrative guidelines.   The Director collaborates with clinical and administrative leadership to support hospital operations, emergency preparedness, and safety initiatives while promoting exceptional service and operational efficiency. Responsibilities: Direct, plan, implement, and monitor the overall operations of Security, External Transportation, and Parking services . Ensure the safety and security of patients, visitors, staff, and hospital property across all facilities. Develop and enforce security policies, procedures,...

Overview: Responsible for performing technical and clerical duties within the inpatient pharmacy distribution system.   The IV Pharmacy Technician is responsible for sterile compounding using the principles of aseptic technique. Compounded sterile preparations (CSPs) are prepared in compliance with USP 797 utilizing laminar airflow workbenches and/or biological safety cabinets. Tasks include: medication and supply inventory management, medication preparation, medication distribution to patient care units and automated dispensing cabinets, regulatory compliance and other tasks necessary to support safe medication distribution. C Competencies required for Pharmacy Technician Level 1 must be successfully completed within 6 months of start date and at annual evaluations thereafter. Qualifications: Minimum Education and Experience Requirements :   1. EDUCATION : a. High School diploma or equivalent required. 2. EXPERIENCE AND TRAINING: a. At least one of the following...

Overview: This position is responsible for performing technical and clerical duties within the inpatient pharmacy distribution system. These duties are associated with providing comprehensive pharmaceutical services to patients of UF Health. Task includes coordination of pharmacy repackaging and compounding, Central Pharmacy inventory management including medications and supplies, medication preparation and distribution to patient care areas and automated dispensing cabinets, regulatory compliance, and other tasks necessary to support safe medication distribution. Competencies required for Pharmacy Technician Level 1 must be completed and successfully assessed within 6 months of start date and at annual evaluations thereafter. Qualifications: Minimum Education and Experience Requirements: 1. EDUCATION: a. High School diploma or equivalent required.   2. EXPERIENCE AND TRAINING   At least one of the following qualifications is preferred: i. One year of hospital or...