2 jobs found in Foxborough

Customer Care Representative- Regular Full Time Foxborough, MA  Join the DiVal Safety Equipment team in our Foxborough, MA branch as a member of our fast paced and dynamic team.  The focus of this position is to actively engage and provide superior service to our external and internal customers.  In this position you will be the first point of contact for DiVal’s outside sales team’s customers, delivering the highest level of proactive customer service while maintaining workflow.   Duties and Responsibilities: Working through our CRM, acknowledge all requests within a 2hr timeframe. Process customer orders, returns, exchanges, back-order updates, and contract pricing. Enter sales quotes & orders as requested by internal/external customer within 2 hours of receiving. Coordinate expedites & obtain proof of delivery. Process new item requests (NIR) submitted by Sales team. Proactively update and increase product knowledge. Promote company events and...

Responsibilities : Check paper and toner daily and replenish as needed –  In the equipment and with extra stock in storage cabinets.   Deliver completed print jobs to the relevant staff (vs. leaving them on the equipment or table).   Alert IT and/or Ops to address any malfunctions and follow up in real time to get equipment operating properly (same day).   Proactively clear jams and print queue delays.   Update the construction conference room calendar weekly to reflect current concert, event and game schedules.   Print or plot documents within 15 minutes of requests by staff.   Check supplies in cabinets weekly and replenish as needed.   Book conference rooms for staff and coordinate BEO’s as needed.   Greet visitors and escort them to the relevant conference rooms...