39 customer service jobs found in Des Moines, IA

*Job Overview:* Nicolet Law is looking for an Attorney to join our Personal Injury practice. Must be admitted to practice law in Iowa. This position will involve record review, legal research, legal writing, negotiations, discovery, depositions, hearings, trial, and other work advocating for injured clients in the Midwest. *Responsibilities:* * Manage a personal injury caseload including but not limited to auto accidents, dog bites, slip and fall, wrongful death, and other negligence-based claims * Conduct initial client consultations and case evaluations * Review and summarize case records including but not limited to insurance policies and records, medical and billing records, and police reports * Draft and proof read legal correspondence and demand letters * Draft and file legal documents including pleadings, motions, and discovery requests * Prepare to take and defend depositions, including expert and lay witnesses * Represent clients in mediation and court proceedings...

What You'll Do: **Multiple Openings**   As an Infrastructure Engineer in Benefits & Protection Distribution IT, you’ll assist with production, implementation, and support of new and existing technologies in our Des Moines office. You’ll interface with both internal and external customers, problem solving on a wide array of technical questions/issues. This team has a focus on quality of work and professionalism with both onsite and virtual collaboration.   As a Member of the Team, You Will: Maintain a high level of customer service by answering business partner’s calls, emails, and instant messages. Direct interaction with business partners to identify, research, document, design solutions and resolve issues. Responsible for learning and providing contributions by understanding technical functionality, usability, design, security, and operation of supported systems. Independently research complex solutions in a fast-paced environment.   Tools and...

What You'll Do: We’re looking for motivated Technology Engineers to join our Benefits & Protection Distribution IT team. In this role, you’ll support, implement, and enhance the technologies that keep our business running. You’ll work directly with internal and external partners to solve problems, provide excellent customer service, and ensure our systems are secure and reliable. This is a great opportunity for someone early in their career who wants to build technical expertise while making an impact on a high-performing team.  We are open to December 2025 Graduates.   What You’ll Do Provide hands-on support to business partners through calls, emails, and chat. Troubleshoot and resolve technical issues across devices and applications. Collaborate with partners to identify needs, document requirements, and design solutions. Learn and contribute to the usability, security, and performance of supported systems. Independently research and apply solutions...

What You'll Do: As a Claim Analyst 3 on our individual disability team, your day will be anything but routine. This is a small team with a collaborative environment, every single day offers new challenges and the ability to use your excellent analytical, communication and customer service skills to assist with our client’s disability claims - all during a time in which they may be facing major changes in life.   Here are few examples of the kinds of things you'll do:   Review, analyze, manage, and make appropriate and accurate decisions on Life and/or Disability claims in accordance to policy and state/federal law and regulations. Mentor, counsel, and provide feedback and assistance to others. Analyze, investigate, and adjudicate disability claims after determining information needed and acquiring all appropriate information. Analyze medical, vocational, and financial information to make effective and timely claim decisions. This includes having an in-depth...

What You'll Do: We’re looking for a Sr Product Consult to join our retirement product Investment team.  In this role you’ll lead strategic initiatives and high-visibility investment projects to successful completion. Manage and strengthen internal and third-party relationships that support Principal Financial Group’s investment products and services. Drive development and implementation of new investment offerings while providing training, clear communications, and support to sales teams, financial professionals, retirement plan clients, participants, and other stakeholders. Key Responsibilities: Manage third-party, and internal, relationships to deliver product efficiency for managed accounts. Oversee workflows to ensure quality and timeliness. Serve as primary liaison and escalation point between vendors and internal business partners. Track and analyze vendor performance, providing leadership with insights and recommendations for improvement. Drive...

What You'll Do: We’re looking for an Analyst, Investment Solutions to join our team! In this role, you'll be responsible for providing operational investment support to Client Portfolio Managers that provide Outsourced Chief Investment Officer (OCIO) solutions to clients.   Responsibilities Include:   Implement Asset Allocation Changes: Execute ad-hoc allocation adjustments for OCIO clients, including updating internal systems and CRM, rebalancing portfolios, allocating new deposits, and preparing client communication. Calculate and Review Returns: Compute plan rates of return for client reports and perform initial accuracy checks before distribution. Manage OCIO Revenue: Partner with Finance to calculate and collect quarterly fees, review invoices, process payments, and resolve billing issues. Client Onboarding & Termination: Update internal systems and coding for new and terminating clients, ensure accurate fee calculations, and coordinate final...

What You'll Do: We’re looking for an AVP- Enterprise Business Transformation to be on our Transformation team. In this role you'll be The Assistant Vice President – Business Transformation is an enterprise leader responsible for setting the strategic direction, governance model, and operating framework for how the expense management discipline operates and scales, accelerates efficiency initiatives, and help mature the capability for the future. This role shapes and oversees the enterprise-wide efficiency optimization agenda, ensuring alignment to long-term financial aspirations, and organizational strategy. The AVP partners closely with the Vice President, ELT/SLT, and transformation champions, functional and business leaders to establish transformation principles, guardrails, prioritize enterprise opportunities, and drive decision-making across business units and corporate functions for key transformational initiatives. This leader oversees the portfolio, enables capability...

What You'll Do: As a Client Service Specialist II , you’ll put your communication skills and attention to detail into action and help make a positive impact on the clients we service. You will excel in this role by having a strong ability to learn, and be empowered to make your own decisions. Your day will be filled with: Collaborating with client facing roles, and communicating effectively with internal clients regarding special timing requests, and routine employee data, while delivering excellent client service. Ensuring client needs are met by providing consolidated, timely, and complete reporting. This may include communicating on complex plan administration procedures. Reviewing and analyzing data for reasonability and accuracy. Recognizing and research unusual or complex situations and provide timely resolutions to business partners and clients. Developing an extensive knowledge of our recordkeeping system and processes in order to assist and support...

Overview: WHY COOLSYS? At CoolSys, we offer more than just a job—we provide stability, growth, and industry-leading benefits for our employees. No wonder Newsweek named CoolSys one of America’s Greatest Workplaces! As a large company serving diverse customers, we invest in our team with:   Competitive Compensation: $25-$45/HR Maximize your earnings with aggressive shift premiums that can increase your potential earnings by up to 15%. Ongoing Education & Training:  Access to state-of-the-art facilities and paid online training. Comprehensive Benefits: Medical, Dental, Vision, and Prescription coverage, paid vacation/holidays, and a 401(K) match. Year-Round, Diverse Work:  Stay engaged with consistent, interesting projects throughout the year, working across various industries and systems to keep learning and growing. Extra Perks:  Quarterly bonus plan, tuition reimbursement, employee discounts on vehicles, hotels, theme parks, pet insurance, and more....

What You'll Do: We’re looking for a Senior Software Engineer to join our WSRS technology team. In this role, you’ll be a key player and leader in strategically shaping our technological future from innovative customer experiences to robust core systems. We want your leadership skills and expertise in utilizing technology to drive operational efficiency and business growth. You will have the opportunity to:   Lead and mentor high-performing software engineers, fostering a collaborative and innovative environment to deliver high-quality, scalable solutions. Shape our technology strategy by collaborating across scrum teams to champion a unified and consistent approach to software engineering, ensuring efficiency and quality while pioneering the latest techniques. Lead the way in decision-making, providing the tools and data insights needed to ensure our systems continue to support critical business outcomes. Be the trailblazer who carves innovative pathways, not just to...

What You'll Do: We’re looking for a Director of Enterprise Architecture to lead our Retirement and Income Solutions team. In this role, you’ll play a critical leadership role in defining and evolving the technology strategy and architectural vision for our suite of retirement and income products and services, including 401(k), annuities, pension plans, PCS, Bank and PRT. You will work across business, product, and technology teams to develop architecture blueprints and roadmaps that modernize our technology ecosystem, enable our digital transformation, and ensure our solutions are scalable, secure, and compliant with industry regulations! Key Responsibilities: Architectural Strategy: Define and lead the enterprise architecture strategy for the retirement solutions portfolio, aligning technical decisions with long-term business goals. AI & Emerging Technology: Identify, evaluate, and drive AI opportunities to inform and evolve scalable, adaptive enterprise IT...

What You'll Do: We’re looking for an Education Strategist to join our team. In this role, You will provide consulting services on best practice education strategies based on participant market research and client specific demographics to field service and sales force and clients through cost effective recommendations and innovative solutions.   Promote, educate, and communicate participant education product offering and story to field sales and service, advisors, plan sponsors and key internal audiences. Apply participant market research and plan demographics to provide education strategies to our most complex institutional clients. Independently research, develop and coordinate sophisticated, high impact solutions/opportunities related to business needs.   Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission...

What You'll Do: We’re looking for a Sales Manager to join our Individual Solutions team. In this role, you’ll lead a team of Retirement Education Specialists who will deliver education to retirement plan participants through both on-site and virtual education sessions.    Here are a few examples of the types of things you'll do: Build and influence strategic partnerships with our plan sponsors, consultants, sales team and relationship managers Lead and handle the day to day responsibilities of a team with the priority of maintaining and strengthening a foundation based in strong culture, flexibility, nimbleness and results/outcome based mentality within a highly regulated environment Use a strategic lens to leverage data to inform business decisions and priorities Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by...

What You'll Do: Are you looking to grow your career in investment operations? If so, join Principal as an Associate, Investment Operations!   As an Associate, Investment Operations on our team, you'll perform procedures, analysis and report preparation to support the full lifecycle of investment operations in a global infrastructure. You'll be responsible for account administration, account reconciliation, reporting, transaction management and/or trade support activities as well as support global investment initiatives through participation in projects, process reviews and/or system enhancements. Interface with internal and external personnel including senior operations staff, legal, relationship management, IT, banks, brokers, custodians, portfolio managers, and/or traders to obtain information, execute routine transactions and resolve problems. Establish new securities, compliance rules, new accounts, and or new reports to ensure readiness for trading, reconciliation,...

What You'll Do: As an ESOP Client Service Manager 2 on our Employee Stock Ownership Plan (ESOP) Administration team, you’ll establish and maintain effective relationships with ESOP clients to ensure growth, profitability, and retention in retirement services by providing high quality, efficient and prompt service, to meet customer expectations. You will partner with retirement plan service representatives and client advisors to enhance relationships between customer and company while independently managing and coordinating all aspects of a multi-process service offering for a designated group of clients.      Here are some examples of the kinds of things you'll do: Perform accurate recordkeeping of client reporting and processing owning the complete process, analyzing client source data, interpreting individual custom plan documents, preparing employee status and plan level trust/financial reports, process complex allocation transactions, and produce final client and...

What You'll Do: We are seeking an Associate Portfolio Manager to join our Private Real Estate Debt team, with a primary focus on managing and supporting the General Account portfolio. In this role, you will partner closely with senior Portfolio Managers to help develop and execute portfolio strategy, evaluate risk and return across investments, and support the ongoing management of real estate debt portfolios. Key areas of responsibility: Support a Sr Portfolio Manager in the development and execution of portfolio strategy and tactical plans aligned with client and General Account risk/return objectives, including product type, geography, leverage, and tax considerations. Manage smaller or less complex portfolios independently and provide analytical and strategic support on larger or more complex portfolios and funds. Monitor portfolio performance and risk metrics; conduct sensitivity, variance, and scenario analyses; and recommend adjustments to holdings as...

What You'll Do: As a Strategic Client Group Analyst, you’ll contribute to the team’s collaboration with sales, marketing, product development and others to maximize the firm’s ability to generate interest across capabilities by providing analytical support, internal reporting and sales idea logistics for the team.  This role will be highly integrated into our key account team representing our largest strategic relationships and will offer you a robust experience within asset management.   Here are a few examples of the types of things you’ll do: Utilize various analytical tools, including Morningstar, Evestment, Dakota Live, and Cerulli to source and research investment opportunities at strategic relationships. Support and maintain Monthly & Quarterly sales reporting, as well as assist with strategic planning and budgeting. Coordinate deliverables for key relationships, including investment proposals, key performance indicators, activity reporting, and investment...

What You'll Do: This role focuses on the RIA (Registered Investment Advisor) experience by supporting sales and developing mutually profitable advisor relationships. Handle inbound calls from advisors and answer product related questions, performance data, sales literature, portfolio analytics, etc. while documenting interactions and key advisor data.    Here are a few examples of the kinds of things you’ll do: Proactive outreach to engage advisors (phone, email, meetings) Solve for needs across products: mutual funds, separately managed accounts, ETF's, 529's, internal funds, etc Learn to identify new sales opportunities and providing follow up   We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!   *Heavy incentive component in addition to salary listed.   Apply today! Who You Are:...

What You'll Do: We’re looking for an Equity Analyst to join the Aligned Investors team. Aligned Investors has a very successful long-term track record running two US equity strategies with $68 billion in assets under management!   Aligned Investor's primary funds are the Principal MidCap Fund and Principal Blue Chip Fund. The Aligned investment process involves long-term ownership of high-quality businesses with competitive advantages that are led by owner-operators. The process relies completely on fundamental company research. Our team is made up of passionate analysts who all work to deliver outstanding returns for our clients over full market cycles.   You will have the opportunity to direct and conduct fundamental research on US companies, monitor portfolio holdings and make recommendations to the Portfolio Managers. More specifically you will be able to:   Conduct fundamental, primary research on individual companies. Analyze the impact of competitive,...

What You'll Do: We’re   looking for an Equity Portfolio Management Associate to join   the Principal Equities team . In this ro le,   yo u’ll   provide trading, reporting, and ad-hoc support to the Portfolio Management team!     Portfolio Management Support:   Provide analytical support to Portfolio Managers by   monitoring   cash, entering   trades   and   assisting   with compliance monitoring.   Operations Oversight:   Act as operational liaison with Principal Asset Management operations & compliance teams to address issues and ensure operational consistency with firm practices.   Marketing Support & Data Analysis : Provide   accurate   information to   our   client   f or marketing needs.   Performance : Act as subject matter expert for data analysis and reporting, including risk/return metrics and performance attribution.   Provide input on projects to improve reporting...