1 specialist jobs found in Danvers

Danvers, MA Position:  Call Center/Order Entry Representative Pay Rate:  $27 Hours:  8:30am- 5pm Mon thru Fri SUMMARY:  Act as the liaison between our company and its service partners. The successful candidate will be able to accept ownership for effectively owning and directing customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. Responsible for end-to-end case management including dispatch, parts ordering, quoting, invoicing, etc. ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following.  Other duties may be assigned   Processing and directing inbound and outbound calls to service personnel in a timely manner Following call center “scripts” to determine the disposition of the customer inquiry Identify customers’ needs, clarify information, research issue, and provide solutions Manage large amounts of inbound and outbound inquiries (External / Internal customers) in a...