3 customer service jobs found in Cripple Creek, CO

Overview: To maintain accurate player tracking in accordance with established policies and procedures, the State of Colorado Limited Gaming Act and other applicable municipal, state, and federal laws or regulations. Provide exceptional guest service. Responsibilities: Accurately track player transactions through the player tracking system Maintain a clean table games area. Provide exceptional customer service. Create new player accounts. Provides personal attention and assistance to customers. Verifies customer winning and explains gaming rules and regulations, as necessary. Performs duties in compliance with the Colorado Limited Gaming Act, including special attention to underage gaming as well as recommendations to management in reference to alcohol consumption by patrons. Always maintains a general awareness of table operations. Handle and resolve minor employee issues such as schedules and dealer rotations. Maintains knowledge of Standard Operating Procedures as...

Overview: It is the responsibility of the Casino Marketing Coordinator to follow and carry out the requests of the Casino Host/Player Development Executive to create a memorable trip for our casino guests.      Responsibilities: Process reservations for hotel, limo, show, cabana, golf, restaurant, amenity, etc. Update and send daily Limo, Room Food Beverage/Room Food Limited, & VIP reports  Post outside show charges onto guests folios  Assist Casino Host/ Player Development Executive via email and phone throughout the day with various requests for casino guests  Interact with various departments Box office, VIP, Room Service, etc.  Perform other duties and responsibilities as requested        Qualifications: Excellent customer service skills required  Availability to work varied shifts including nights, holidays, and weekends Analytical, problem solving, administrative, multi-tasking, organization and prioritization skill Ability to work...

Overview: The Casino Host - Can earn up to an additional 3K per quarter in incentive Bonus  The Casino Host is responsible for creating a personalized and memorable experience for Golden Nugget players. This role focuses on building strong guest relationships, driving player loyalty, and supporting casino revenue through exceptional service, timely communication, and proactive engagement with new and existing guests.   Responsibilities: Guest Service & Relationship Management Provide exceptional, high-touch service to casino guests, ensuring a welcoming and engaging experience. Build and maintain long-term relationships with players to encourage loyalty and repeat visits. Respond promptly to guest inquiries, concerns, and requests, resolving issues with professionalism and courtesy. Greet guests on the casino floor, ensuring they receive personalized attention. Player Development Identify, contact, and cultivate relationships with new and inactive players...